Klaviyo: Email Marketing & SMS , Počet recenzí: 2 016
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Installing this app was the root of all disasters, basically no service, brought my website down, lost thousands of dollars in ad dollars, my website was grayed out and stuck, couldn't click on any pages, the fees were extremely expensive, When you increase email activities, he doesn't even have any reminder to increase the fee, and directly upgrades your fee in the bill. Rogue behavior, opaque charges, stay away from klaviyo, is away from disaster.
Sorry to hear that you're having trouble. Our team will be in touch shortly!
It's not worth your money, nor your time. Customer service is very poor. I received contradicting info from a couple of representatives. Unfortunately, the support team is not trained sufficiently to give proper client support.
Very bad customer support. The decisions they make on marking emails as transactional or not are a complete lottery and support staff are unable or unwilling to explain the their decisions. They only provide copy and pasted answers that don’t help. A real shame as the product is otherwise good.
When I closed my Klaviyo account I forgot to close the subscription form as well, and now that I can't log in to my account anymore, this forms popup is still showing up in my store! It is gonna hijack my user information.
Thanks for reaching out and sorry you are unable to fix this on your own. Can you fill out the account access form here? https://help.klaviyo.com/hc/en-us/requests/new
Bad service! Inactive account without any notification. They're not respect user. I lost many things in my account.
wat of money i suggest not use this app
No customer support unless you pay for an upgraded plan. The Popup form has multiple bugs including: placeholder text not showing and the popup closes when a user scrolls on mobile.
Thanks for your feedback and sorry to hear that you are having trouble with your pop up forms. You may want to search for answers in our community within the discussions on pop ups.
https://community.klaviyo.com/search?q=pop%20up&tags%5B0%5D=signup%20forms
We have uninstalled your APP on Shopify and close the account, why are we still being charged?
I can't believe it! My account became inactive within just two days, and it keeps logging me out and crashing while I'm using it. I contacted their support team, but they're blatantly ignoring me. They've read my emails and haven't bothered to reply. Their team is incredibly irresponsible and disrespectful to customers. I am beyond furious! I have received zero assistance, and they are wasting my time. I urgently need this problem resolved, but I'm not getting any help!!!
So far, terrible. 0 Onboarding. Just a "Take a look at our guides and ask questions in the community". Erm... that isn't really what I'm paying $110 a month for... I expected someone to guide me through the process of getting things set up and ready to go. I'm not expecting someone to create anything at all, pop-ups, flows, lists. I am literally asking for the basics...
UPDATE: So after numerous requests and questions to support. They either don't want to help - or they just give you a standard link to a support guide. Do you honestly not think I tried that already??
Thanks for your review and sorry to hear you are having trouble getting started.
If you're looking to learn in a live environment, you may want to try our live "Getting started with Klaviyo" sessions. You can choose the best time that works and register at: https://www.bigmarker.com/klaviyo-customer-education/getting-started-klaviyo
Hope that helps!