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Great design and love the features. However, all emails sent from Klaviyo go to SPAM, and there doesn't seem to be any fix for this... I was about to switch to it from Mailchimp, but I will stay there as I'm sure our customers get emails from there... Once the issue is fixed I might consider switching again :)
Awesome stats and analytics. Easy to implement. Very nice app. Will definitely recommend it.
I used this app to replace mailchimp.
I never leave bad reviews however customer service is the worst I have ever seen. When your paying premium rates you expect someone to respond within 4 weeks (and multiple emails) to simple questions.
I couldnt recommend someone using this platform
It is unfortunate that they don't offer onboarding support to at least migrate and setup, after the demo call we were left with no help.
Hi there! Apologies for any confusion on onboarding and migration. Unfortunately those options aren't available to free accounts but we would love to look into it if you can forward any emails with promises of setup and migration support. Our email is feedback@klaviyo.com. Thanks!
We are super Happy with Klaviyo!!
Thanks.
I can't use this app because I can't send any emails. I created 4 flows and run them live, but I didn't receive any emails on 3 different email addresses with 3 different devices. I can't run my store now too, because my clients won't receive any coupons that I promise to send them by email. There is no support too, it's been 35 hours since I emailed them, and they didn't answer yet. Very disappointed with this, I thought this app will be much more helpful
Update: After 5 days and 3 different people, I was able to solve my problem. I will be testing further before moving to a paid plan. Thx
Been a free user for 3-4 days now and I understand that I don't have access to the same features as a paid user. However, I think that I have the rights to fully test the potential of the tool. Unfortunately, as a free user support is inexistent so I'm asking myself is it worth it to move to a paid plan?!
I want to know where I can find customer service help, it's been a month since I requested help via email and no one has replied to me.
Hey there! That's no good - we're here to help. Can you forward your request to feedback@klaviyo.com? We'd love to get you the help you need.
Exactly what I needed! So much easier than other apps I've tried! It's perfect! The flows and campaigns have become easier. It took me a few hours to figure out everything, now it's just falling into place. My Shopify developer recommended it and i'm glad he did!
This is a easy to use email app that makes emails look great. Found it hard to add my contact list already signed up via the password notify page to a list though. Had to manually add everyone which was a pain