Klaviyo: Email Marketing & SMS , 1 986 arvostelua

Super confusing and not easy to use or navigate. I also keep having issues with broken links in the email and when testing on myself, do not receive the abandonment emails despite customer support saying that everything looks like it's working correctly- and yes, I check my spam folder

Seriously I don't get why people use them. We switched from Omnisend and have nothing by problems. Onboarding was terrible, the staff just did not want to know. Since we have been using it we have found a number of issues and the support is so poor (especially if you are out of the US), I honestly don't know what you are paying for. We will be moving back to a provider who has better service and a better product, this one is rubbish.

My very first campaign was cancelled for no reason when I strategically planned the mailing on a specific date and time. So I lost a week on " in review" campaign that was never explained to why it was in review in the first place.

At first, using this app to create email flows and campaigns was incredibly user friendly and easy to use. I was very excited to send targeted emails to my new subscribers and loyal customers. Unfortunately, integrating the app with my custom theme "Flow" has been a different story. In my store, I have a pop up that collects new email subscribers. I can see that the customer is subscribed on my Shopify customers tab, However even after successfully embedding the Kalviyo app, I don't see those customers in the list I created in Klaviyo. I have reached out for help numerous times and the Klaviyo team says that it's not their problem and to reach out to the Flow theme developers. The Flow theme developers say it's not their problem and to reach out to the Klaviyo developers. I've read all the blog posts on email subscriber integration and even tried to fix the code myself to no avail. This process has been a little frustrating. I'd just love to send an email to a new subscriber...heavy sigh.

I can't figure out how to get my sign up form for my newsletter. I am so frustrated. It says it should work.

Unfortunately, not a good introduction on Klaviyo's part and support is slow to respond, if at all. Too bad! The Shopify integration does not work either. Support says everything is set up correctly but when I want to create a campaign, I have to manually export the contacts from Shopify and import them into Klaviyo. So what is the point of installing a Klaviyo app?

I've been working with this app and find it to be confusing and hard to use. It doesn't update the list properly. I will be deleting the app because I'm frustrated with trying to get it to work. Also, support sucks.

I Installed the app due to the good reviews it had, but it started giving me problems since the 4th week, I talked to a customer agent and I spent literally 3 hours within a week sending her emails and her just giving me useless articles, my problem was related to the code, apparently klaviyo had some code problem so I got in a call with an agent and I shared screen, we tried and he didn't solve the problem, all he said is, you need to delete all the klaviyo code, yes manually, and now my newsletter when someone puts something will redirect to klaviyo saying there was a problem, I'm so disappointed, frustrated and honestly angry with this app and the customer service.
All right, apparently i cant make 1 star reviews, it wont let me submitt so i have to put 2..

Incredibly over complicated. The sales guy makes it seem super great, but only if you have someone on staff to take all the tutorials and figure out how it all works together.

We were using this app for a month and the setup for re-targeting emails was easy enough and it seemed to be working, but was surprised to sign into the app today after a couple days of not signing into it only to find that it had completely disconnected sometime in the last couple of days (so our potential customers weren't sent emails), so I have the option to set it all up again and hope it doesn't happen again, or go with a different app..I think we all know which is the safer choice. But using the app at least was a good enough experience up until that point.