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We've been using Klaviyo for years and are very pleased with their service!
Thank you for your positive review - we love to hear this!
Klaviyo Inc. regarding unfair and unethical billing practices. For the billing period of December 28, 2024, to January 27, 2025, I was charged $8,180.87, despite being enrolled in a plan clearly outlined at $4,088.50.
I have provided Klaviyo with documentation confirming the agreed-upon amount for my plan. Despite this, the company has refused to issue a refund or offer any resolution. Their refusal to rectify this issue is not only disappointing but raises serious concerns about their billing practices and customer support.
Additionally, upon further investigation, I have discovered numerous similar complaints from other businesses regarding Klaviyo's unfair and unethical billing. This pattern of behavior suggests systemic issues that need to be addressed to prevent further harm to consumers.
I respectfully request that Klaviyo:
Issue a full refund of the overcharged amount ($8,180.87 - $4,088.50 = $4,092.37).
Conduct a review of their billing processes to ensure transparency and accuracy moving forward.
Thank you for your review. We're looking into your situation, and are connecting internally with our customer success team about this. You'll be hearing directly from us soon!
Totalmente recomendable como herramienta de Email Marketing compatible con Shopify. Es una herramienta muy potente, aunque cuesta aprender inicialmente, pero tienen mucha formación y un muy buen servicio de soporte. De todas las herramientas de Email Marketing que he probado, ¡sin duda me quedo con Klaviyo!
También para Marketing Automation tiene muchas posibilidades con Shopify.
¡Gracias por tu reseña! Nos alegra que Klaviyo sea útil para tu email marketing y automatización con Shopify. 😊
Their new charging rules are very user-unfriendly, and their customer support is very poor, and the response efficiency is very low. Friends who want to use it, please consider carefully!
Thank you for taking the time to share your experience. Your feedback is vital to our future success, and we appreciate you sharing your thoughts. Our support team has responded to your recent ticket and is eager to collaborate with you on a solution.
I am new to this, but Klaviyo is intuitive to navigate and looks fabulous!
So happy to hear you're loving it so far - if you need any help while you're getting familiar with the platform, please don't hesitate to reach out to our Support Team at https://www.klaviyo.com/support :)
Highly recommend
Integrates seamless with Shopify.
Is easy to use and navigate makes it essy to set up all automations you need.
Best tool for the most ROI for marketing!
That's what we strive for! Thank you for your review :)
Easy to use, very compatible and helps to grow my business.
We love to hear this - thank you for your positive feedback!
I used Klaviyo which is very simple and easy to setup. Creating email is very simple to compare than other email marketing platforms.
Best mailing tool
We agree! Thank you so much for the support.