Recensioni (3.303)
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In base alla valutazione
If you need service and no one responds its Klaviyo. I have had the worst customer service or no service from this company.
When you try to get help there is often no one on the chat and you wait and wait and finally give up after an or hour or two.
When they want you to signup they are very fast in responding and you get impressed by how great their service is but after you sign up, no one is there to find you.
Stay away as far as you can because after sweet talk, there is no talk.
We're sorry to hear that you're having trouble reaching us. A member of our Support leadership team has reached out to you directly to resolve this.
My first app for email marketing and I love it!!! Recommended
We appreciate the shout-out! Thank you for the 5 stars!
The worst experience as a business owner who is new to email marketing. Everybody was saying how great this company is so I didn't hesitate to give it a try.
I wasn't able to figure out how to create my signup flow. I must comply with GDPR so I wanted to ask support. Well, you have no live chat support on the free plan (we are living in 2025), so I paid for the basic email plan. I contacted their support team on several occasions and I can confidentally say that their support team is the worst I've ever seen. They did not even understand my questions (or didn't even try and just gave me an unrelevant answer).
After 3 days of trying and getting nowhere with their "support", I asked for a refund. They told me that a refund is not possible as Klavyo is already processing my data and it costs them money as well (1 signup sequence in draft mode).
"Per our Terms of Service, we cannot process a refund for subscriptions that were not canceled or downgraded prior to their proceeding billing cycle nor for non-usage - as it still costs Klaviyo to host your data."
So basically, they take our money but don't bother to hire a support team that is actually decent. Well done!
People talk about how intuitive it is... Well, not if you are a beginner. I switched to their biggest competitor (who has live chat support on a free plan and is actually very good) and their app is way more intuitive and user friendly.
Maybe Klavyo is good for you if you already know what are you doing but if you are a beginner and rely on support, don't even bother.
Thank you for the feedback. We always want to make sure that you're having a positive experience with Klaviyo, and that it's easy to use. We're sorry that this didn't happen in your situation. Our Support Leadership team has reached out to you and is eager to work with you directly on this.
Excellent. Powerful email and SMS but user-friendly.
Thank you so much for your support!
So far so good I have no complaints with using Klayvio.
That's the goal! Thanks for your 5-star review!
The templates are easy to use and create a dynamic and engaging email. I’m finally getting a decent conversion rate on email marketing since joining Klaviyo,
We're glad to hear you're liking our templates, and seeing your conversions go up. Thank you so much for the 5 stars!
Fairly straight forward and with plenty of support
We appreciate the 5 stars - thanks!
I had an issue with Meta Ads integration (not Klaviyo's fault!) and I reached out to their support team. My issue was resolved very promptly and I was able to speak with a technical support agent. From an email marketing platform perspctive Klaviyo has been very easy to work with and I highly recommend it!
Great App for marketing and SMS.
We’re thrilled to hear you've had a positive experience with Klaviyo so far! Thanks for taking the time to share.
I am loving the flexibility and ease of use of Klaviyo and all the new features to help improve KPI's.
Thank you for the 5-star review! For anyone else reading this, go visit our what's new page to find all the new features that Klaviyo is releasing
https://www.klaviyo.com/product/whats-new