Recensioni (3.202)

Valutazione complessiva
4,6
Numero di recensioni per livello
  • Il 81% delle recensioni ha 5 stelle
  • Il 5% delle recensioni ha 4 stelle
  • Il 2% delle recensioni ha 3 stelle
  • Il 2% delle recensioni ha 2 stelle
  • Il 11% delle recensioni ha 1 stelle
25 ottobre 2024

I just wanted to shout out Hana for her incredible support! :)

I’m totally new to Klaviyo, and setting up a flow seemed a bit daunting.

But Hana really went above and beyond to make sure I’d get it right.

She actually made a video to walk me through the setup step-by-step, and her explanations were super clear.

She even added screenshots and more guidance in the chat, which made everything so easy to follow—especially for someone like me who’s just starting out.

I really appreciate her going the extra mile and making it all feel manageable.

Huge thanks to Hana for her amazing support!

Best,
Kirsty and Marie

Turmeric Australia
Australia
Circa 2 anni di utilizzo dell’app
Data modifica: 23 dicembre 2024

I was upset when some of my stuff was disabled it being partially my fault, although I wasn't fond of the situation Matt W from the support team got in contact with me and resolved my issues in a very timely manner, within 24 hours of my concern it was fixed, Matt did an excellent job in explaining everything very thoroughly even went out of his way sending a video with a voice over going over how to fix my concerns!! I appreciate Matts help a ton! Was very kind and professional and answered all my questions within minutes!!

ONE STRIKE
Stati Uniti
3 mesi di utilizzo dell’app
Klaviyo ha risposto 7 gennaio 2025

We love hearing this. We will make sure that Matt gets to read this. If you need any other assistance, you know where to find us.

Data modifica: 8 gennaio 2025

Shocking customer service from the douchebags at Klaviyo. Been with them for 3 years now. Generally all ok. However we've recently reduced the number of contacts/profiles in our email list quite significantly (by around 50,000). We expected this to have a significant effect on our monthly bills, but it seems Klaviyo is still taking out the same monthly amount as they were prior to the reduction in profiles.

I've spoken to them via live chat and email today, and was told that Klaviyo does not automatically adjust its billing down if the amount of profiles is reduced. Convenient. They were capable of automatically increasing our bills when our profile list was growing. But apparently they don't do this when the profile lists decrease.

Even so I thought that once I'd pointed out that we did reduce our list size last month, and therefore this month's bill should be significantly smaller (by about $550), they would agree to refund me the difference, but they basically told me to check my terms and conditions and get lost. They wont refund me the difference.

I am pretty dumbstruck by this. This seems very underhanded to me. Even if it's in the T's and C's to not do the right thing here stinks.

Obviously they've now lost all of our business.

Update 5th January 2025:

after a bit of back and forth with Klaviyo's billing team, and getting nowhere, I decided to leave negative reviews in as many places as I could think. Miraculously 2 days after doing this I had an email from their management offering me the refund they should have given me in the first place. Just goes to show the power of reviews I guess!

Northwest Guitars
Regno Unito
Circa un anno di utilizzo dell’app
Klaviyo ha risposto 7 gennaio 2025

Hello, please keep an eye out for an email from a manager on Klaviyo’s Support Team. We’re committed to finding a solution for you as quickly as possible.

Thank you for your patience.

30 gennaio 2025

Klaviyo has transformed our Email Marketing!
From how easy and intuitive it is to use, to the quality of the template and build options to the segregation of data.
Highly recommend!

Valentines Clay
Regno Unito
3 mesi di utilizzo dell’app
30 dicembre 2024

I love Klaviyo! Super efficient and effective for all of my email needs.

Creative Collection
Stati Uniti
Oltre 3 anni di utilizzo dell’app
Klaviyo ha risposto 7 gennaio 2025

Thank you so much for your support!

3 novembre 2024

I had an issue with Meta Ads integration (not Klaviyo's fault!) and I reached out to their support team. My issue was resolved very promptly and I was able to speak with a technical support agent. From an email marketing platform perspctive Klaviyo has been very easy to work with and I highly recommend it!

Maggie the Label
Australia
Oltre 4 anni di utilizzo dell’app
2 dicembre 2024

Klaviyo is MUCH better than the others! Klaviyo is VERY EASY to navigate, yet has every tool you need.

EZ-Level
Stati Uniti
Oltre un anno di utilizzo dell’app
Klaviyo ha risposto 7 gennaio 2025

Thank you so much for your support!

4 dicembre 2024

Klaviyo employees always help quickly if I have a question. This time, well helped by Mandy! Their chat is very useful.

Equalité
Paesi Bassi
Quasi 3 anni di utilizzo dell’app
Klaviyo ha risposto 7 gennaio 2025

Thank you so much for your review. We will make sure Mandy gets to read this!

13 dicembre 2024

Its a one stop shop to communicate with your customers by email and sms.

Downtown Diva Chic
Stati Uniti
12 mesi di utilizzo dell’app
Klaviyo ha risposto 7 gennaio 2025

Thank you for the 5-star review!

10 dicembre 2024

We love Klaviyo - just invaluable and the most intuitive email system you can ever have.

Hambino Athletics
Stati Uniti
Circa 2 anni di utilizzo dell’app
Klaviyo ha risposto 7 gennaio 2025

Thank you for the 5-star review!