Klaviyo: Email Marketing & SMS , 1.814 recensioni
In base alla valutazione
Aaliyah was very, very helpful. Had my issue with a flow sorted in no time.
Great to hear and thanks for the review!
Wow! What an application!
Takes a little bit of time to adjust to, but overall really excellent. Once you get the hang of it, you are flying. Additionally, the support is amazing. Specific call out to Caro & Estera who were both super attentive, knowledgeable and kind.
One thing that I would like to mention is that the option to edit the header spacing on mobile needs some improvement. Nonethelss, love this app :)
We have been using Klaviyo for almost a year and are really impressed with the email customisation features + segmenting capabilities.
I've used this app for a long time with my shop but suddenly my products stopped showing in my emails. When I reached out to customer support I was informed that in order to receive support I had to upgrade my plan. I refuse to support a company/app/business that refuses to provide free customer service. Quickly deleted this app from my account and will not be reinstalling.
They seem to have bots that create fake subscribers, increase your amount of contacts and force you to an higher price plan. Oh, and you need to get the higher price plan in order to reach customer support. Avoid at all point if you don't want to waist your time.
This is the best meat and SMS service ever. They even offer a review service now.
**September 2023** Customer service became so slow AND NOT wiling to deep-dive to help, just to close tickets**
I have realized I lost thousands euros, thousands!! In people not being able to go properly into the welcome flow. I have raised concerns, but support answered there were no issue. I decided to try by myself with a new mail address and I haven't received the welcome mail! I was right, and I had to be extremely pissed towards the support so that they decided to escalade the issue internally, explaining that indeed there was an issue, but the pain is here, thousands euros lost in welcome flow. My business is at risk, terrible.
Sorry to hear you're having troubles, the team has reached out to get all of this resolved!
Katalina was amazing as usual. Issue was resolved on first email. Great customer service. I love when she takes of our issues.
Great to hear! Thanks for the review!
We've been using Klaviyo for a few years and it's awesome. It's fairly easy to use and for anything that we struggle with, their support is fantastic. We recommend this app for anyone looking for detailed analysis of the behavior of their customers on their mailing list.
Thanks for the review and for your loyalty!
If I could give Klaviyo 6 stars I would.
1. The product. It's just amazing how it's improved our business results. I'd say 30% a month extra sales from sign-up incentives, shopping funnel drop off redirects and newsletters. Things we were never doing before.
2. The support team are amazing. Australia has a support office in Sydney and I had 3 x hr long vid calls which started as a demo and turned into Ben helping me get Klaviyo up and running for our business.
Now the hard part... it isn't easy if you're new to this type of marketing (which I am) but with about 3-4 days to really throw myself into it and with Ben's help we've built a cracking new revenue stream for our business. TBH, even with the great tutorials and tech support, without that 1:1 support I'm not sure I would have cracked it.
I did an email in about an hour on Friday morning and as of Monday morning it's generated over $15k in incremental sales (with av shopping basket of $350). Of course... we had a substantial data base to start from which we'd never leveraged before, but without this program that money was just sitting on the table - someone else's.
Thanks for the review! We love seeing those early results!