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We've been really satisfied with Klaviyo since we started using it. The automations have made a huge difference, even for our small business. Easy to set up, powerful segmentation, and great email performance—highly recommended!
We really appreciate your review! It’s great to know Klaviyo is helping you succeed. We’re always here if you need anything!
Been using them for over 3 years. Between the price changes and the declining customer support, not to mention the LOW deliverability that they have, it is not worth it -- save your money and go elsewhere.
Thank you for your feedback, Reina. We're sorry to hear that you've had a negative experience with Klaviyo recently. Our Support Leadership team has reached out to you via email directly, in order to address these concerns and help improve your experience with Klaviyo.
ive dealt with many customer service agents across countless comapnies. Aurora provided me with one the best response, explains, guides, helps all in the response very satisfied!
Thank you so much for your review! We will make sure to pass along the positive feedback to Aurora :)
I was upset when some of my stuff was disabled it being partially my fault, although I wasn't fond of the situation Matt W from the support team got in contact with me and resolved my issues in a very timely manner, within 24 hours of my concern it was fixed, Matt did an excellent job in explaining everything very thoroughly even went out of his way sending a video with a voice over going over how to fix my concerns!! I appreciate Matts help a ton! Was very kind and professional and answered all my questions within minutes!!
We love hearing this. We will make sure that Matt gets to read this. If you need any other assistance, you know where to find us.
We migrated from another ecommerce platform to Shopify and the Klaviyo integration allows us to do 10x more than before. The customer service team is amazing. And by far the best email platform on the market. I had Ellie N just help me with our account since our migration and it saved me hours on hours trying to sort out some issues
We are so happy to hear you're loving the platform so far, and we'll make sure to pass on the positive feedback to Ellie!
Klaviyo has made business a breeze. Love how integrated it is with shopify and all of their features. Highly recommend!
Thank you so much for your support!
I have recently introduced email mkt to my ecommerce and Klaviyo is making the whole process really easy. It's platform is really easy to use and they have resources and tips to answer every question while keeping it really human and personal.
Thank you so much for this review! We're always happy to help you achieve your goals in any way we can!
Very dishonest company, emails are sent out claiming you can adjust your plan (because they auto upgrade you) I was told I can surpress my lists only to be told later you are no longer able to surpress lists. They refused to give me a refund so I am taking up with the bank!! Do not use them for emails! They make it very complicated to take your money.
Thank you for sharing your experience. A member of our Support leadership team has reached out to you via email to connect with you directly.
I've been using Klaviyo for three years, but I'm switching to Shopify Email due to their recent cost structure changes. The pricing has become unreasonable, especially for small and mid-sized businesses. There are more affordable options that offer similar functionality without the excessive costs. I’d recommend others consider alternatives to avoid the unnecessary expense. Speak with your wallet. Klaviyo's price hikes are unacceptable.
Thank you for your feedback! Klaviyo exists to help you to understand your customers and drive growth from those relationships. If you have profiles that you are not emailing, we highly recommend that you suppress them. You do not pay for suppressed profiles, but you maintain the data so that you can unsuppress profiles in order to send communications to them at future times.
If you prefer to keep them active, the Appreciation Discount that we’re offering to many loyal customers limits the email plan spend increase to 25%. We encourage customers to look for additional communications sent on Jan. 21 to best understand how these changes impact their specific plan and to understand our new flexible pricing features, including auto-downgrade and Flexible Sending.
So helpful wow best customer service in a long time
Thank you for your support!