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There is zero customer support from this app on the free plan, not even email. I know many aps will limit support on free plans (e.g. you don't get live support), which is fair enough. However, you can't even reach anyone by email if you have a problem without upgrading to a paid plan.
We are a new and growing business so where we can we are using lower cost or free plans to begin with, but will of course upgrade as appropriate as we grow. But if this is how Klaviyo approach customer support, why would I upgrade to a paid plan.
To be fair, for what I am currently using for at least, the app works well and is fairly user friendly once you get used to it.
Support always helpful and app is simple and easy to use. Highly Recommend.
Thanks so much for shouting out our support team! We appreciate the review!
Love Shopify. Its easy and fun to use!
Thanks for the 5 stars!
We love it.
We switched to Klaviyo from Mailchimp and it has been great.
Glad that i was able to make my inital sales with klaviyo
thank you so much nothing more than the excitement of first order
So glad you're seeing sales already! Thank you for your 5 star review!
Simplified our approach to email marketing, easy to use campaign and transactional email creation tools, simple to use automation/flow editor.
Thank you so much for your support!
Easy to integrate into Shopify website! I'm new to email marketing so understanding the bigger potential picture is challenging buy Klaviyo makes it fairly easy to learn.
We love to hear that! If you are new using Klaviyo, we greatly encourage you to visit https://www.klaviyo.com/customer-resources
Its a one stop shop to communicate with your customers by email and sms.
Thank you for the 5-star review!
Klavio has been a great addition to Leilanis Attic marketing