レビュー (2,458)

総合評価
4.7
評価レベルごとの件数
  • 評価の85%は5つ星です
  • 評価の3%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の9%は1つ星です
編集日:2021年12月29日

I had them for over one (1) year... I wrote many emails on Klaviyo, never had an issue. Then I wrote a campaign email about my 12yo daughter getting Covid on December 18th and our experience with it. The next thing you know, the account is disabled. When I asked why they said I violated their terms. When asked what terms... they said they could not go into specifics. The great part is that my ...

RevGenetics
アメリカ合衆国
アプリの使用期間:約1年
Klaviyoが返信しました 2021年12月29日

Hi Anthony, my name is Miranda and I'm a customer advocate on the Klaviyo team. I want to let you know I hear your frustrations and have looked into your case details. I ...

2021年2月19日

I do not recommend for small businesses. Too complicated to use. The moment a user gets out of a flow that you didn't want them to get out of, you're in a bind. You have to do mind gymnastics in order to figure out how to align your flows correctly. I've also had serious problems with the back-populate function, which they know they need to overhaul. I've also had people kicked out of flows, but ...

IntyEssentials.com
ベルギー
アプリの使用期間:約1年
2022年7月20日

Siamo fermi da circa 3 settimane perchè non riusciamo ad entrare con il login. Non arriva il messaggio di verifica a 6 cifre via mail, nemmno nello, spam e ho seguito le procedure che il sitema in automatico chiede di fare.
l'Assistenza non esiste non c'è nemmeno una chat sul sito per essere supportati. Dicono di mandare una mail ma non risponde mai nessuno. Ad oggi il problema non ci è stato ...

Pepperina Calzature
イタリア
アプリの使用期間:約1年
2023年9月18日

**September 2023** Customer service became so slow AND NOT wiling to deep-dive to help, just to close tickets**
I have realized I lost thousands euros, thousands!! In people not being able to go properly into the welcome flow. I have raised concerns, but support answered there were no issue. I decided to try by myself with a new mail address and I haven't received the welcome mail! I was right, ...

Koss Design -
アイルランド
アプリの使用期間:約1年
Klaviyoが返信しました 2023年9月22日

Sorry to hear you're having troubles, the team has reached out to get all of this resolved!

2021年5月10日

The dynamic coupon in the flow automation stops working for more than a week. After I reported the issue, the support just tells me that it must be I made some changes to the coupon which causes the issue. But I am very sure no changes had been made and ask them to review my activity. Then only they acknowledge it is a bug from their side. So the support tells me that they are working to fix it ( ...

Cityluxe
シンガポール
アプリの使用期間:約1年
編集日:2020年2月27日

Stay away. Cost us a ton of money cleaning up after their mess. Customer support is spotty, at best. The IT team is disconnected from their customers, working on stealth pushes and creating havoc that we only found out days later, when we saw issues arise that had never been encountered before.

Understandably, this can happen once in a while. But with Klaviyo, this is the norm.

Not only not worth ...

Margot New York
アメリカ合衆国
アプリの使用期間:11ヶ月
2023年8月27日

When I closed my Klaviyo account I forgot to close the subscription form as well, and now that I can't log in to my account anymore, this forms popup is still showing up in my store! It is gonna hijack my user information.

Estarcase
中国
アプリの使用期間:11ヶ月
Klaviyoが返信しました 2023年8月28日

Thanks for reaching out and sorry you are unable to fix this on your own. Can you fill out the account access form here? https://help.klaviyo.com/hc/en-us/requests/new

編集日:2020年2月27日

Stay away, unless you want to disrupt your business (not in a good way).

Some, not all, of the issues experienced over this past year: unannounced maintenance that disables one from sending or scheduling email campaigns (during busiest and most promotional times of the year–no less!), being disconnected from integrations like Shopify or Loyalty Lion, welcome series flows that mysteriously stop ...

THACKER
アメリカ合衆国
アプリの使用期間:10ヶ月
2023年11月29日

Some of the worst customer service in I have ever seen. We have 2 accounts with Klaviyo and things never work right. We have asked over and over for them to correct THEIR mistakes. We always get the standard answer of "we are looking into it and will get back to you within 24 hrs. THEY NEVER Do! We just lost out on all our Cyber Monday Campaign ad because their system said we went over our email ...

Witchdoctors
アメリカ合衆国
アプリの使用期間:10ヶ月
2023年12月4日

Would not recommend. They charge you by profile (email) and do not give you an option to simply delete inactive profiles.

Liberty Orchards
アメリカ合衆国
アプリの使用期間:10ヶ月
Klaviyoが返信しました 2023年12月11日

Thanks for your feedback and I'm sorry to hear about your frustrations with Klaviyo.

You do have the option to suppress or delete profiles by following the steps in these ...