Klaviyo: Email Marketing & SMS

Great platform that is straight forward to use. I have found their customer support very helpful and quick to respond.

I like how it's easy to manage email campaigns, flow series, lists and segments. I highly recommend Klaviyo

The worst app I see ever, I hate klaviyo it made me go crazy, It's not good for beginners and needs a lot of time to learn how to make a tiny task, If there was less than one star I would add it, Stupid app

I run several stores on Shopify and I use Klaviyo for all of them.

Klaviyo makes it easy to setup "flows" and I love how easy it is to segment customers and visitors.

But Klaviyo's support response time is awful. While their representatives are knowledgeable and helpful, it takes 24-72 hours before I can get a reply to my emails. And there is no phone or chat support.

This really becomes a problem when you have a campaign needs to run the same day but something is not working correctly.

For instance, I'm using a "product data feed" in one of my campaigns which pulls through products from my store. I have it set so 3 products pull through in the email; however, only 2 products are pulling through. I started a support ticket with Klaviyo over a week ago. With 24-48 hours in between emails, it takes forever to get something resolved. In this case, they simply quit responding last Thursday.

I'm switching back to MailChimp due to the support issues. It's too bad really, because Klaviyo is so much better on so many levels.

THe design and options are really good, it's easy to use and to understand, the team works very good and answers fast

I used this app to help strategize my email marketing. It worked with customer service provision and notifications. Please add SMS marketing as well as FREE use.

I don't normally write reviews but Klaviyo is worth it! I love Klaviyo & would recommend for anyone!

I had them for over one (1) year... I wrote many emails on Klaviyo, never had an issue. Then I wrote a campaign email about my 12yo daughter getting Covid on December 18th and our experience with it. The next thing you know, the account is disabled. When I asked why they said I violated their terms. When asked what terms... they said they could not go into specifics. The great part is that my daughter finally tested negative yesterday, December 28. The not-so-great part is that Klaviyo keeps avoiding why our account was disabled. The last message in part stated: "We reserve the right to not inform you of the reason we are terminating your account.". I have to make assumptions at this point since they will not tell me what caused it. What assumption would you make? Now I am off to use a Klaviyo competitor. I have asked Klaviyo to send me all the contacts I collected in their system throughout my time with them since I cannot even log in to download my segmented contacts. I still have not gotten a response... Would I recommend this system to my friends or Generation X people who like to talk about everything? Not at this time. I don't know if they canceled me because I talked about my Daughter getting covid, or if it was something else (and they won't even tell you so that you can correct the issue), So no, I cannot recommend it at this time. Quick Update: Klaviyo allowed me to download my contacts.

The information available through Klaviyo about our customers is amazing. We'd been using a general email service with none of these bells and whistles so the change is quite noticeable. The help videos are super useful and so far we haven't broken anything!

OMG! I found the perfect email marketing software ever. I found more companies, but they are wasn't perfect, but Klaviyo is. It's work very well with Shopify. The best software ever I love those.