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Very happy with this app, it helps me do everything. From cart abandonment to follow ups. Very simple to use.
So far i love it. it sends the emails just as I want them, and it is so easy to customize your emails. Reporting is great and user friendly. Definitely happy with the app
Bought into Klaviyo and was initially impressed by the claim that we could use it for both our Shopfy store and Amazon FBA etc. It is great with the close integration to Shopify BUT...
Hugely disappointed to find after spending a small fortune redesigning all the emails and flows etc, that Klaviyo only support Amazon USA only. Apparently the rest of the Amazon universe is invisible and unimportant to Klaviyo...
We now have to spend more money in a separate service to support our Amazon UK channel - Not impressed!
It's not worth your money, nor your time. Customer service is very poor. I received contradicting info from a couple of representatives. Unfortunately, the support team is not trained sufficiently to give proper client support.
I used this app to help send welcome emails. It is easy to understand and use. I think this app is great so far. Thanks Klaviyo!
Michelle
every time you contact the chat it is 8 hours, and they are not fully trained and don't have an answer to any technical issue so you have to close and start a new chat hopping you'll get somebody else! no tel support.
Hi there, thanks for reaching out. Apologies about our chat wait times, we're working to get those reduced across the board. I checked in with our support team and see we've resolved your chat queries and/or escalated as needed but I'm going to have someone from our growth team reach out and see how we can continue to help. Keep an eye out for a message from us!
Great email solution for those trying to boost conversions with automatic marketing, cart re targeting and all types of automatic flows. The ONLY DOWNSIDE to this email marketing app is that it is VERY expensive compared to just about every other option out there. It does offer some unique features, but none that should really bump the price up this high and it's the only reason I am giving it 4 stars.
It's about triple the price of mailchimp depending on how many emails you send out and how many contacts you have.
Amazing App. The support people are extremely helpful. don't need to be a big time store to get someone on the other side to help you. They are amazing. Need to get this App
I was a bit apprehensive about using Klaviyo after reading some of the 1-star reviews. After looking around, I figured I'd give them a try anyway, so far so good. My advice is to attend the webinars it'll help with an understanding of the platform.
Once I figured it out it was great! Thanks! Awesome templates and content. Can't wait to see the email sent. Stay tuned