レビュー (3,229)

総合評価
4.6
評価レベルごとの件数
  • 評価の81%は5つ星です
  • 評価の5%は4つ星です
  • 評価の2%は3つ星です
  • 評価の2%は2つ星です
  • 評価の11%は1つ星です
2025年1月14日

We’ve been using Klaviyo for our business, GatorStrike Pickleball, and it has been an absolute game-changer! As the creators of premium pickleball paddles, we needed a platform that could help us connect with our growing community and showcase our products effectively. Klaviyo’s robust email marketing and automation tools have exceeded all expectations.

From seamless email campaigns to personalized customer journeys, Klaviyo has made it incredibly easy to engage our customers and drive traffic to our website, https://www.GatorStrike.com The analytics and segmentation features allow us to tailor our messages, ensuring we reach the right audience every time.

We’ve seen a significant boost in customer engagement and sales since integrating Klaviyo into our marketing strategy. If you’re looking for a reliable, data-driven marketing platform to grow your brand, Klaviyo is the way to go!

Thank you, Klaviyo, for helping GatorStrike Pickleball stay ahead in the game!

GATORSTRIKE
アメリカ合衆国
アプリの使用期間:11ヶ月
Klaviyoが返信しました 2025年1月16日

Thank YOU for choosing us! So glad we can help you grow. We appreciate the review!

2024年12月11日

Klaviyo is an easy-to-use platform that is robust enough to grow with a business, and straightforward enough to get junior staff trained & ready to utilize advanced features/functionality in a hurry.

The amount of content provided in the Klaviyo knowledge center is excellent, and I especially appreciate the amount of content marketing the team does by way of publishing best-practices, benchmark, and other such guides.

Micro Kickboard
アメリカ合衆国
アプリの使用期間:2年弱
Klaviyoが返信しました 2025年1月7日

Thank you so much for your support!

2024年11月20日

We don't use SMS so based on my experience with Klaviyo as an EMS it is the best one out there in terms of functionality and accessibility. If you can't do what you want with Klaviyo then you can always use Integrations to add to the functionality. And if you need more functionality than that then you need to write custom software for your bespoke needs.

Become ™
イギリス
アプリの使用期間:6年弱
2025年2月5日

They got greedy! I've been their customer since 2017, and I only send emails every now and then. My only use for Klaviyo is their flows and email forms to automate my business for $25 per month, which includes a 5,000-email allocation. I have 17,000 email subscribers, but I'm not a heavy sender—I only send emails during holidays and sales.

Now, their recent change is forcing me to pay $400 per month—a massive jump from $25—just because of active email profiles. What a shame. They got greedy.

I'm now in the process of switching to a new email provider, and I'm sure there are better options out there. Goodbye, Klaviyo. Hopefully, you rethink this long-term decision because you're losing loyal customers like me.

Retro Game Intensity
フィリピン
アプリの使用期間:6年弱
Klaviyoが返信しました 2025年2月6日

Thank you for your feedback! Klaviyo exists to help you to understand your customers and drive growth from those relationships. If you have profiles that you are not emailing, we highly recommend that you suppress them. You do not pay for suppressed profiles, but you maintain the data so that you can unsuppress profiles in order to send communications to them at future times.

If you prefer to keep them active, the Appreciation Discount that we’re offering to many loyal customers limits the email plan spend increase to 25%. We encourage customers to look for additional communications sent on Jan. 21 to best understand how these changes impact their specific plan and to understand our new flexible pricing features, including auto-downgrade and Flexible Sending.

2025年1月29日

Terrible changes to pricing!!! RUN AWAY and save your money! We have been a Klaviyo user for around 3 years now. We have around 13,000 active profiles in our list but we generally never send emails to all active profiles. We are on a 1000 active profile plan which allows us to send 10,000 emails (plan price $30/Month) and we are ok with these numbers. Now Klaviyo decides they want to make more money so on February 18, 2025 they are going to force us to move to a higher plan with 13,000 active profiles with 130,000 email sends automatically (plan set at $300/Month), that's a huge and unjustified jump especially given that we are not utilizing our current monthly email sends limit anyways. Honestly, these pricing changes do not make any sense given that the number of active profiles are simply data points in a database that costs Klaviyo nothing to keep. You should be charged for the number of email sends and not for the number of active profiles in a database. Totally non-sensical and greedy move! Save your money and move to another service at this point honestly.

unmatchedbyu
アメリカ合衆国
アプリの使用期間:約3年
Klaviyoが返信しました 2025年1月31日

Klaviyo exists to help you to understand your customers and drive growth from those relationships. If you have profiles that you are not emailing, we highly recommend that you suppress them. You do not pay for suppressed profiles, but you maintain the data so that you can unsuppress to send communications to them at future times.

If you prefer to keep them active, the Appreciation Discount that we’re offering to many loyal customers limits the email plan spend increase to 25%. We encourage customers to look for additional communications sent on Jan. 21 so that they can best understand how these changes impact their specific plan and to understand our new flexible pricing features, including auto-downgrade and Flexible Sending.

編集日:2025年1月21日

A Cataclysmic Change That Puts Long-Time Customers at Risk

I have been a loyal Klaviyo customer for the past 6 years, sending around 2 emails a week to less than 5000 contacts. I recently learned about their new policy that will charge me for every active profile—a massive price hike from $100 per month to $860 per month for hosting all my profiles. This change came with almost no notice and I now have less than 3 weeks to suppress over 75% of my hard-earned, paid-for email profiles.

Why would Klaviyo risk losing customers like me, especially after 6 years of loyalty? I barely use the service to its full potential—why should I pay for profiles I don’t actively use? This is an incredibly disruptive change, and frankly, it feels like Klaviyo has given no thought to how it will affect smaller, long-time customers.

I hoped Klaviyo would rethink this price change or, at the very least, give us more time to determine which profiles to keep active. But instead, I feel forced to look for a more affordable platform that can offer better value. For me, Klaviyo is simply not worth more than $100/month anymore, and I’m deeply disappointed in how they’ve handled this change.

Adding: Klaviyo response doesn't address my issues at all. More time to reduce emails would be much more appreciated than 25% off... Seriously? 25% off of $860/month? Are you thinking I'll just make the jump from $100/month to $645 per month?

Pandere Shoes
アメリカ合衆国
アプリの使用期間:5年弱
Klaviyoが返信しました 2025年1月21日

We absolutely want our customers to keep hard-earned active profiles that lead to revenue and growth for their business. Klaviyo exists to help you to understand your customers and drive growth from those relationships. While most of our customers are not seeing any change to their email plan, we are providing an Appreciation Discount for many customers, including Pandere Shoes, whose active profiles have grown well beyond their current plan. This discount allows customers to get on the right plan for their active profile count, while only paying a maximum of 25% more for their email plan than they are today.

We encourage customers to look for additional communications sent today so that they can best understand how these changes impact their specific plan and to understand our new flexible pricing features, including auto-downgrade and Flexible Sending.

2025年1月24日

Pretty useless customer service. Probably one of the worst I've ever encountered.

I've spent weeks being bounced between different operators, going back and forth talking about the same thing and it just simply seemed like nobody knew what were they actually doing there. I was getting the same canned messages over and over again.

The issue I had was so simple that should have literally been resolved in seconds, but here we are...second week now, and we are right where we started! Meanwhile I noticed they closed my case and marked it as "resolved" ha-ha.

Custom Amp Covers
アメリカ合衆国
アプリの使用期間:5年以上
Klaviyoが返信しました 2025年1月27日

We're so sorry to hear that you've had a negative experience, and are committed to making sure you have the best possible experience with Klaviyo - please be on the lookout for a response from our team!

2025年1月15日

Incredible campaign building and management: I feel in control of the data and presentation of my brand while also getting great feedback and insights towards how to improve my marketing. Great value

Nice Lasers
アメリカ合衆国
アプリの使用期間:1年以上
Klaviyoが返信しました 2025年1月17日

Thank you so much for your positive feedback - we are so happy you're getting value out of the platform, and we will always work to make sure that is the case!

2025年1月8日

Very user friendly! Once you find your way around the app and get used to the interaction, it is AWESOME and very responsive. Definitely looking forward to increasing our revenue through the flows. 10/10!!

Every Knee Clothing Co.
アメリカ合衆国
アプリの使用期間:10ヶ月
Klaviyoが返信しました 2025年1月10日

Thank you so much for the review. Can't wait to see you continue to grow with us!

2025年1月23日

Really good customer services. Their rep Pete is super kind and help me out solving the issue in a short turnaround time.

Bec Hardy Wines
オーストラリア
アプリの使用期間:約3年
Klaviyoが返信しました 2025年1月24日

Thank you for your positive review - we will make sure to pass along the positive feedback to Pete!