Klaviyo: Email Marketing & SMS

They called me because I left a bad review. They said they would happy to answer any questions I had but they said they were unwilling to help show how to put together campaigns. Its just another half-hearted attempt to placate someone for a bad review. I don't appreciate the dishonesty when you sign up for a live workshop and sign you up at a certain time to find out it s a prerecorded video.

When I speak with reps from other apps they rave about Klaviyo, but I'm guessing they have not gone through the onboarding process. We were assigned an onboarding specialist, but they don't help you much with the technical stuff. She's just a project manager, essentially who assigns all the tasks to you. Really great sales pitch, but you feel high and dry after you've signed up. Update: Their documentation is really awful.

So disappointed with this popular app. I've had issues with Klaviyo for over 6 months. I'm on a paid account and always have to beg for any support. The app doesn't work with my theme Fashionopolism and I've had issues with integration, email triggers, and activity logging. It has also dramatically slowed down my website since I've re-integrated for the 4th time because of something not working. It takes days for support to get back and they usually send a copy and paste code with an article link to fix it yourself.

We used klaiviyo with a lot of op fun! Got great results but a staff member made another account which made our system really slow and we needed that one removed. But now we can't enter the platform aren't getting any support and no help. We want this fixed but getting support sucks! greeting team Woonliving

Lacks important features, but worst of all, my account was compromised. Support made me jump through a ton of hoops to prove it was my account, yet ultimately left my account frozen, with no reply from support.

Worrible. they take forever to respond to support. I don't recommend to anyone. The email marketing machine is good but I always have doubts and they take 24 hours to answer me and they do not help a lot. Active campaim or mailchimp are better

Worst experience with this app. Not working and completely useless support. Im definitely not using it again !!

Blocked my account right before Christmas. Asked them to retry my payment method and heard nothing back for 3+ days. Now I can't send any marketing over the xmas/boxing day sales. Thanks A Lot!

And you are out in the desert ...alone. Their double opt in doesn't work since weeks. Customer support isn't helpful at all. No, even worse: they just denied this fault. Only after I paid a developer who confirmed the Klavyio system having an issue, they admitted there is a bug. Huh.
And then....nothing happens.
Customer support confirmed the bug as fixed. But - what a surprise - it is NOT. No further answers from customer 'support' . I worked on that issue now for several days and just let it go now. Horrible experience. Never again! And: that's a pity, because the features would be nice. Handling too. But if you are impossible to follow the legal requirements and lose leads 't get any help from customer support - its just crap.

I believed the hype! Shame on you Ezra Firestone - there is really nothing special about Klavyio! - pure marketing BS. They do however think they are very special...

I deleted your app from my Shopify store so why did you charge me again?

"Removing our app from your Shopify account does not cancel your Klaviyo account. We are a separate platform from Shopify so you must send a cancellation request to us in order to cancel the Klaviyo account".

WTF! Klavyio was downloaded through Shopify!!!
How is it possible that Shopify have allowed them this lofty station?

The last straw was when we reached out to them for the FIRST time with an elementary trigger split issue. After 6 emails we were thinking we'd entered some parallel existence - they just did not want to extend any help, both the Klavyio peeps JOSH + SEAN were really cagey and unwilling to assist us in any meaningful way - well this is what happens when you neglect a paying customer the way you did guys! I suggest you guys get retrained.

We are really disgusted by your lack of care and arrogant attitude.

Now kindly CANCEL my account.

Regards