Klaviyo: Email Marketing & SMS

Parfait pour mettre en place des flux marketing. Malgré mes compétences très peu étendues sur le marketing pour le e-commerce, avec Klaviyo j'ai pu apprendre rapidement grâce à leur flux déjà pré établi. Je recommande vraiment cette application pour tous ceux qu'ils veulent agrandir leur flux clients et leur chiffre d'affaires.

The Klaviyo integration is great! We are just starting to tap into the features. In fact, we hit a road bump when an embedded form was not populating. Both Shopify and Klaviyo support jumped on the issue and worked through the solution. I was completely impressed with the hands-on nature of the support.

Easy to use. My only comment is it would be nice if you could update a campaign after you have scheduled it. Otherwise, I enjoy using the app.

Highly recommend Klaviyo.

It's super easy to set up on your Shopify store, there's lots of support, the metrics you get straight out the box are amazing and visual too. Perfect for marketing your product and understanding what your customers better!

The Klaviyo team are quick to reply, helpful and knowledgeable.

Tons of options, really easy to use! I love it

Easy to use, thorough analytics

Really good customer services. Their rep Pete is super kind and help me out solving the issue in a short turnaround time.

Great

We've been loyal Klaviyo customers for 5 years, investing $12,000 USD annually in their platform. Recently, due to a system error, the size of one of our segments was miscalculated right before our billing cut-off date, which meant we were unable to fully use the email credits we had purchased, and they expired. I contacted Klaviyo support just 3 minutes after the new billing cycle began, explaining the system error and requesting a one-time credit for the expired emails.

Considering the nature of the issue and our long-standing relationship, I expected this to be a simple, reasonable request. Unfortunately, Klaviyo refused to grant the credit for emails we had already paid for. This has been a disappointing experience and, in my view, a clear example of poor customer service. Based on this experience, I can no longer recommend Klaviyo.

Cheers,
Florian
Founder & CEO, Soundbrenner

If you need service and no one responds its Klaviyo. I have had the worst customer service or no service from this company.

When you try to get help there is often no one on the chat and you wait and wait and finally give up after an or hour or two.

When they want you to signup they are very fast in responding and you get impressed by how great their service is but after you sign up, no one is there to find you.

Stay away as far as you can because after sweet talk, there is no talk.