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The interface is a big confusing blob of whatever.
I can't set up anything without it not working. Finding help is so hard, it is not funny.
It is also not funny losing money because I can't set up emails properly in this stupid interface.
I've used this app and find it very good but with some exceptions.
1) The interface is not easy to figure out. It needs to be simplified.
2) You can't delete any of the campaigns that you don't want. This creates a lot of clutter.
I like apps created for ease of use and where the operator has full control. This is not one of them. However, it is much better than MailChimp which I uninstalled because it was very frustrating. It would never update properly.
Although Klaviyo needs work, I still recommend it. Good support.
This app has simplified sending marketing emails to my clients. Im a newbie so this matters a lot to me.
A waste of time.
The app migrated my Shopify customers, but it didn't allow me to add them to any list, which eventually means that I can not use them in a campaign. After adding manually the customers to a list, I spent an hour creating a campagin and as soon as I clicked SEND they blocked my account. Thank you.
So far very intuitive. We just released our first Newsletter with Klaviyo.
They provide very informative and practical guides.
Unresponsive customer service. and SUPER expensive app for small businesses. I'm not sure if it brings value
Hi Idan, we hear your frustration! I see your support ticket has been resolved as of today. If you still need further support, please reply to the ticket so we can get you back on track. I am excited for you to start seeing the value that Klaviyo brings to over 50k+ SMB brands annually!
At first I thought the price was high and the number of free contacts was small. But the fact that there is full functionality at all pricing levels makes it even more worthwhile for someone just starting with a small list. I'm blown away by the functionality and when I have the question, "is this possible", so far the answer has been, 'Yes!". So I look forward to moving up the pricing tiers:)
Low quality support. Not online chat available. I wait 2 days for their answers, and they don't even answer asked question properly. If you need to solve your business issues quickly, like we all do, this app is not suitable for you.
Hello! For our free accounts, chat and email support are no longer available after your initial 60 days. We do offer a wonderful and active community for any future needs: https://community.klaviyo.com/
Bad Customer support - Buggy App - Wasted $200 on this - Zero revenue - No way to know how to set up the app
Highly recommended! Just need to view the tutorials at first