Klaviyo: Email Marketing & SMS , 1.743 recensies
this app is the least intuitive thing ever. the design team was extremely lazy with the set up.. so many things that just dont matter you have far too much control of and the most simple things that do matter you dont have control or was just designed in a terrible way..
I can't figure out how to get my sign up form for my newsletter. I am so frustrated. It says it should work.
Hi there! Happy to help and our support team will be reaching out shortly to address your signup form issues. Keep an eye on your inbox!
Bonjour, j'installe l'app sur mon shopify mais il m'est litérelement impossible de l'ouvrir sur l'ordinateur.
The 2 factor log in works a third of the time and then locks you out after three fails (yay!!) and backup codes DO NOT WORK either. I even disabled the annoying 2 factor log in because it wastes my day so often, and even while disabled it STILL MAKES ME do the 2 factor log in. REALLY ANNOYING
Oh no! We've passed your note on to our support team for review - keep an eye out for their help in your inbox if you haven't seen it already.
They used to have great live chat support during business hours, and although they still "say" they do, and advertise it - THEY DON'T. I've tried multiple times on multiple days to get help through their chat support, and it just takes to you a form, to submit a ticket, and then they get back to you 2, 3 or 4 days later. This comes after they raised their prices. This seems to be a trend. This comes from a business owner that's been using Klaviyo for about 4 years now. The app is buggy, there's been no major updates or improvements over the years, and the cost goes up. They're ripe for a competitor to come in and provide better customer service, and a better UI experience at a lower cost.
Klaviyo is overall not reliable for our company. The analytics have incorrect Klaviyo revenue attribution as it doesn't filter out our Amazon sales that's integrated through Codisto. Also, the way they do their billing based on "active profiles" is very strange and frustrating to have to manually maintain. I wish they'd just have simple billing based on number of emails sent or total subscribers. We are highly considering a different email platform now as many others have evolved more in the automation flow builder space.
Hi Josh, I hear your frustration and would love to get you some clarification here. Please be on the lookout for an email from us shortly.
Terrible support. They do the bare minimum to help their users and will make you use one of their partner developers if something isn't working. Any other app would try to help you with a problem you are having with their app but not Klaviyo.
Thank you for sharing this. I'm having trouble finding your account, but would love to get a bit more information so we can improve our service. Can you please email us at email@example.com with your account name? I look forward to getting to the bottom of this with you!
At first, using this app to create email flows and campaigns was incredibly user friendly and easy to use. I was very excited to send targeted emails to my new subscribers and loyal customers. Unfortunately, integrating the app with my custom theme "Flow" has been a different story. In my store, I have a pop up that collects new email subscribers. I can see that the customer is subscribed on my Shopify customers tab, However even after successfully embedding the Kalviyo app, I don't see those customers in the list I created in Klaviyo. I have reached out for help numerous times and the Klaviyo team says that it's not their problem and to reach out to the Flow theme developers. The Flow theme developers say it's not their problem and to reach out to the Klaviyo developers. I've read all the blog posts on email subscriber integration and even tried to fix the code myself to no avail. This process has been a little frustrating. I'd just love to send an email to a new subscriber...heavy sigh.
Good features in theory but terrible customer service. Good while they're trying to onboard you - with a phone call but no follow through afterwards. It's still opting subscribers in to mailchimp at two points and it automatically opts people in if they pay by paypal. I can't get any follow up help from my original contacts despite emailing several times. I've been trying to fix this for two months now and am no further on.
Hello! Our support team is happy to help debug this issue for you. Keep an eye out for a message from them.
Klaviyo is full of bugs. For instance, their default email preferences update does not display the current selections of the user. When I reported this to customer support, they insisted that this was not a bug at all but rather an enhancement request. Insane! I then discovered on my own that Klaviyo allows you to create your own email preferences page, but as they explicitly say, they offer no support for it, you are on your own. After struggling on my own I got it working, only to then realize that this page is only HTTP and insecure. So I spent a day figuring out some clever workarounds to solve this but then another bug has now crashed this feature completely. I am stuck waiting until tomorrow when customer support chat is available again to fix this. Email support autoreply tells me to expect to wait 48 hours. This is just one of at least half a dozen bugs I've encountered, each of which cost me days of work to find workarounds on my own. Customer support chat can go four days in a row without being available due to maintenance overlapping with the weekend. FOUR DAYS!!! When customer support chat is down for maintenance, there is no prior warning or current alert when you try to use it. It is just greyed out for no apparent reason. When this first happened to me, I wasted an hour trying to figure that out before giving up and switching to email support. The only reason I don't totally regret picking Klaviyo is I suppose other platforms could be worse or have their own set of issues. If you like frustration, you will love Klaviyo.
UPDATE: I am leaving at 2 stars because when Klaviyo works, it does the trick. But I am back to spending days getting their preferences pages working. After 18 months, it spontaneously broke and I am back to this nightmare. Klaviyo support has given up solving their bug and has asked me to use Cloudflare community postings for help in solving this.
Hi Scott, we're sorry you've encountered these roadblocks upon setting up. Our goal is to provide prompt service to all customers and appreciate your patience as we work through a busy time of the year. A Support representative will reach out to you shortly to answer your questions.