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Really easy to set up, account manager contacted me to help with any questions I had, great tutorials on the academy. Brilliant app!
Simple, easy, versatile, user friendly, and so much more!
I had an issue late on Friday night. I contacted my sales rep and he came through in a big way. Customer service is top notch! The app works great and we here can wait to start diving deeper into it. The app is very user friendly.
We've made some good decisions with our business. This was the best.
Plus, we assume their support people are incredibly attractive.
I do not recommend for small businesses. Too complicated to use. The moment a user gets out of a flow that you didn't want them to get out of, you're in a bind. You have to do mind gymnastics in order to figure out how to align your flows correctly. I've also had serious problems with the back-populate function, which they know they need to overhaul. I've also had people kicked out of flows, but the flow says just that they've been "skipped" - big difference between these two things. Klaviyo is very powerful and has some great features, but I'm looking forward to switching because it's simply too complicated.
I'm having a terrible experience. Here's why: I thought Klaviyo would be good because you see it everywhere and integrates with everything.
When I just started using it I was contacted by a sales person. He gave a demo and was classic sales person, using persuasive sales techniques, promising many things, only to have to find out that they don't deliver on those things. One of the main things they promise if you upgrade is that you get access to Live Chat, but the buttons to chat support are NOT EVEN CLICKABLE! So if you have problems you are basically f'd, because there's no way to get proper help. A lot of the features are glichy or don't work the way that you'd like. You get to realize that everything is built for ease of implementation for the developers and not for ease of use and functionality for the user. Honestly, I really gave this software a good try, but because I cannot vent and talk with a person, it frustrates so much that the only place I feel like I can do it is here.
Hi Jordi, I hear your frustration. Live Chat is currently available for customers on paid plans, so it is unfortunate to hear the button would not direct to the feature. I'm going to connect you with a real person on our escalated Support team to help you through these issues. We are here to help! In the future, please feel free to reach out to us at feedback@klaviyo.com if you have a concern.
Great App really helped make our html automated e-mails look fab! www.saladdaysonline.com
Klaviyo has helped me saved time as the pre-built templates are very easy to manpulate. Thank you very much.
Everything got fixed an I still love the app. Thanks for your support. Thanks for the app. 1000000000
Thank you for your feedback and for sharing your concerns.
If you set up a new account for your new store, you do get email and chat support for 60 days. In addition, we encourage you to make use of the following resources, which are available to all customers on our free plan at all times:
Klaviyo Community, where you can connect with peers, join user groups, and crowdsource industry professionals for advice. https://community.klaviyo.com/
Klaviyo Help Center, where you can access robust, step-by-step guides for setting up and maintaining your Klaviyo account. https://help.klaviyo.com/hc/en-us
Klaviyo Academy, where you can find courses and certifications to enhance your Klaviyo knowledge and skills. https://academy.klaviyo.com/
One of the best app there is on the market