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Has to be THE WORST customer service I have ever encountered. No chat, no phone number, only email, which is promptly ignored. I've been waiting a week for them to respond to an account access issue. Can't do much if I can't access my account. No need to point out the irony of a marketing company that doesn't seem to understand that their customers, the ones that pay for their service, need prompt, helpful support every now and then.
An update: It is now three weeks, and Klaviyo has still not bothered to contact me and assist with my issue. Nice try suggesting it is my mail server, this has been checked, the problem lies with this email marketing company that clearly do not care enough about customer service to provide either a chat or a phone number for help.
Hello,
I can assure you that our team has been replying to your support requests, and I sincerely apologize that you have not been receiving them. Our responses are sent via our ticketing platform using the alias success@klaviyo.com, and it is likely that your custom domain has some strict security settings on emails coming through. At this point, only your domain provider or IT team can provide more context around why the email has not reached your inbox. We recommend you contact them for additional details and highly recommend that you add that alias to your safe senders list.
This service is absilutely amazing! Very intuitive to use with a simple UI. I've always used Shopify's email app and I never thought there was anything wrong with it or anything missing until I tried Klaviyo. It's so valuable for my business.
Great support and providing exactly what we need for our email marketing, flows, newsletter etc :)
We've been using Klaviyo for a few years, and it has significantly enhanced our marketing strategy, especially with its seamless integration with Shopify. The email campaigns and automation flows are user-friendly and offer great customization, allowing us to create targeted and professional-looking emails with ease. Although we haven't used the SMS feature due to the alcohol regulations, the email tools alone have proven invaluable in boosting customer engagement and driving sales.
Love how deep the integration of Klaviyo with Shopify goes. It makes triggering emails based on customers' shopping behavior more robust and personalized. I rely on Klaviyo heavily to understand our customers as a lot of Shopify data is fed into Klaviyo and it is really easy to use Klaviyo to get analytics. It also helps that Klaviyo has similar deep integration with many other platforms.
Great all in one email marketing platform that links easily with shopify
It works!
Klaviyo makes it easy to setup our automations. Easy to use as well!
Thank you so much for the 5-star review. We agree our flows are top notch.
all good
Thank you for the 5-star review!
Savannah H. provides over the top service and really knows her segments. Pleasure to work with.
Thank you so much for this 5 star review. We will make sure Savannah hear this. If you have any more questions or need any assistance you know where to find us.