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BE CAREFUL TO UPGRADE YOUR PLAN! The plan cannot be canceled because you have to submit a form for cancellation. Then no one will reply to you. Their customer service is zero and totally waste your money. I've paid $700 a month and a lot of time to setting up. The result is frustrating. So I submit the cancellation one week before the new billing cycle. Guess what, NO RESPONSES UNTIL NOW. So I have to pay for next month!! AWFUL APP I'VE EVER SEEN
Hi SugarAndVapor, We're sorry to hear that you had such a negative experience! It is not our practice to charge if you've cancelled and aren't using the product, our support team has reached out to understand more about what went wrong.
This is a great app, very easy to use and set up. It takes a while for someone to reply when having issues so a live chat would be so much more beneficial.
Really great app, much better than Mailchimp... But the main issue is that it's SO expensive! Maybe I'm just old but it feels like email apps should be cheaper for what you get. However, happy with Klaviyo as this is just the way the market is.
At first, using this app to create email flows and campaigns was incredibly user friendly and easy to use. I was very excited to send targeted emails to my new subscribers and loyal customers. Unfortunately, integrating the app with my custom theme "Flow" has been a different story. In my store, I have a pop up that collects new email subscribers. I can see that the customer is subscribed on my Shopify customers tab, However even after successfully embedding the Kalviyo app, I don't see those customers in the list I created in Klaviyo. I have reached out for help numerous times and the Klaviyo team says that it's not their problem and to reach out to the Flow theme developers. The Flow theme developers say it's not their problem and to reach out to the Klaviyo developers. I've read all the blog posts on email subscriber integration and even tried to fix the code myself to no avail. This process has been a little frustrating. I'd just love to send an email to a new subscriber...heavy sigh.
What a waste of time and work!. Sign up forms will not show on internet explorer. Do you know how many people use explorer that won't be able to subscribe? What a big flaw. Not recommended
The app is good, i like it but i really have a hard time importing my previews contact. but it's really useful
Found it a bit confusing to use!
Really poor service
I would not recommend this app to anyone. Unfortunately, with mailchimp being unsynced there are only a few alternatives.
Such a more intuitive product than most others this small business owner has tried. I recommend growing with them.
un poco tediosa, debería ser un poco más sencilla.
o tendría que tener una guía para nuevos usuarios.