Klaviyo: Email Marketing & SMS

Easy to use! :)

Klaviyo is very user friendly and is consistently introducing new features and classes to help you manage your email/sms list to grow your business.

Perfect Upgrade for e-mail marketing and clv. Easy to setup and very innovative, recommend this, if you want less work and more income

Klaviyo is an absolute essential marketing tool if your business even has a modicum of complexity to the types of communications you send out. The flows are infinitely custom + the analytics are top-notch. They are without peers in the industry.

We have been using Klaviyo for two years now and are very satisfied.

The functionality of the flows works well for us, the double opt in works well, and the formatting is easy to handle.

We have also had several helpful interactions with support during set up.

We will gladly continue using Klaviyo as we scale.

There billing is deplorable. You can't make changes to your account without being double billed. They don't do proration and then if you wait to change your plan at the end of your billing so you don't get double charged they will still charge you for the highest plan and tell you that they can't help you and you aren't owed a refund of the difference.

I call that theft. I downgraded to a $100 plan and entered my info to pay for that plan. Instead of it charging me for the new $100 plan I was charged $205. I reached out immediately to get the difference refunded. I was told that I paid the bill before I made the change which was 100% false because I updated the payment information after I made the plan change.

good

great website

Probably the most user friendly esp there is. if you are an ecom brand owner, and not utilizing emails, consider Klaviyo. has free resources to get you started and the aftersales support is superb.

Such an easy to use platform that integrates oh-so-nicely with Shopify and the SMS has been a super easy add-on for us.