Avaliações (2 977)

Avaliação geral
4,6
Pontuação por nível de classificação
  • 80% das classificações são de 5 estrelas
  • 5% das classificações são de 4 estrelas
  • 2% das classificações são de 3 estrelas
  • 2% das classificações são de 2 estrelas
  • 11% das classificações são de 1 estrelas
1 de abril de 2023

Changed my plan from Free to $20 per month used 1200 emails out of my 5000 monthly limit went to send and email campaign with 550 email addresses got a message saying upgrade plan to $30 you have exceeded your profile limit. What is this? Totally confusing just cancelled my plan. Not very happy.

chevanderwheil
Reino Unido
Over 2 years usando a aplicação
Editado a 28 de junho de 2023

Based on our experience, be very careful with Klaviyo billing. Even if you turn plan auto-upgrade OFF, Klaviyo turns ON the auto upgrade in their billing forms if you upgrade via a campaign. With this, Klaviyo will over-ride your selected plan choice, up-charging you 100% more than you agreed or needed in our case. Plus Klaviyo says they have specific policy that they do not provide refunds when you fall into their auto-upgrade bucket. So be careful to look for auto-checked boxes as we found in our experience can double your cost with no benefit and absolutely no refunds.

The Game Steward
Estados Unidos
Over 2 years usando a aplicação
7 de setembro de 2022

Customer service sucks!!!! Repeated emails for the same problem still can't be solved. Live chat takes a long time for someone to reply every time!

VRAFI
China
Over 2 years usando a aplicação
25 de maio de 2023

If I could give zero starts, I would. It's an amazing app, but they want to control your email domain and the way you email your clients. Not very versatile. They steel your money very easily with their automatic upgrades as well.

New Harbour Distillery
África do Sul
About 2 years usando a aplicação
21 de julho de 2021

Customer service is TERRIBLE! Also, Beware if you use their SMS, you are putting your company at compliance risk. This last issue is our final straw with them. They locked (disabled) our account automatically for uploading a list of email addresses that were legally collected from an event we were involved with. So if you don't mind risking your account being shut down until one of their "customer service" reps gets to your ticket within a few days, by all means give them a try. If you want to have a reliable e-mail service, I'd recommend looking elsewhere.

Kill Cliff
Estados Unidos
About 2 years usando a aplicação
Questão respondida por Klaviyo 22 de julho de 2021

Hey, so sorry to hear this is happening. Our team has taken a look at your account to figure out what's going on and should already be in touch. Hopefully we can get this sorted out for you asap.

30 de setembro de 2022

Support here is the worst. We are trying to connect to Klaviyo our other shop for another country and have contacted Klaviyo at least 10 times since 2 weeks. All we get are generic replies and it seems nobody is reading our mails or helping us!!! The problem is this app haa a bug. After we try to connect another user it sends a link that is already expired the mment we click on it to confirm. Last week we waited 5 days to get another generic reply and see no interest in them actually checking the problem and helping us. This is the worst support we have experienced here on Shopify!

Yoga Hero
Singapura
About 2 years usando a aplicação
Questão respondida por Klaviyo 3 de outubro de 2022

Thanks for reaching out, we certainly want you to have a good experience with support. The team should be reaching out directly soon if they haven't already.

Editado a 6 de abril de 2020

no confirmation email and I tried to do anything I could to find or receive their email. I subscribed the 550$/month for this app and I can't log in to the app currently
Email for support and no response for 1 week

Gearhuman
Vietname
About 2 years usando a aplicação
2 de novembro de 2022

I would recommend finding an alternative service. The billing is horrendous and service is sub-par to say the least. Save your money and find an alternative for emails or SMS.

ABC Underwear
Estados Unidos
About 2 years usando a aplicação
Questão respondida por Klaviyo 3 de novembro de 2022

Hi there! Sorry to hear your frustrations. We looked into your account and it sounds like you have a strategy session scheduled with your CSM - that's great! Would love to get you back on track and earning that amazing ROI we know is possible from email and SMS. Hope that strategy session helps clarify any billing or service related issues.

16 de julho de 2021

This app is very difficult to use and no support what so ever. I am looking for a more user friendly one that can be more helpful.

World Scents and More
Estados Unidos
Almost 2 years usando a aplicação
Questão respondida por Klaviyo 19 de julho de 2021

Hi! We'd love to hear more from you. Our team should be reaching out shortly to get further details on your experience.

24 de agosto de 2023

Very bad, almost lost customer service. When we have a problem, it is difficult to get any help. And for live chat, wait for long and long time, waste my time! And it is expensive, very expensive!

FJBottle-German
Alemanha
Almost 2 years usando a aplicação