Klaviyo: Email Marketing & SMS

Great product, only they seemed to have stopped developing. Product hasn't had any new features lately, customer service is slow, but mainly the price is bothering me. Every extra 500 people in your account costs $25 a month extra... I first need to recoup my Klaviyo costs and then hope I can make some profit of the emails. I would have expected the costs to decrease relatively when getting more subscribers, but it's just linear.

Great potential, weak execution.

If I could give zero starts, I would. It's an amazing app, but they want to control your email domain and the way you email your clients. Not very versatile. They steel your money very easily with their automatic upgrades as well.

I've used Mailchimp for several years, but when I launched my Shopify store I felt I needed something a bit more tailored to the e-commerce experience, something MC didn't handle well. I've got Klaviyo getting subscribers via popups, having customers return for abandoned checkouts, and sending a weekly 'New in stock' newsletter with great results! Really happy with it overall. With the admin dashboard was a bit more 'modern', you have to remember to hit Save a lot or you lose changes, but that's just a minor inconvenience.

Customer service is TERRIBLE! Also, Beware if you use their SMS, you are putting your company at compliance risk. This last issue is our final straw with them. They locked (disabled) our account automatically for uploading a list of email addresses that were legally collected from an event we were involved with. So if you don't mind risking your account being shut down until one of their "customer service" reps gets to your ticket within a few days, by all means give them a try. If you want to have a reliable e-mail service, I'd recommend looking elsewhere.

Support here is the worst. We are trying to connect to Klaviyo our other shop for another country and have contacted Klaviyo at least 10 times since 2 weeks. All we get are generic replies and it seems nobody is reading our mails or helping us!!! The problem is this app haa a bug. After we try to connect another user it sends a link that is already expired the mment we click on it to confirm. Last week we waited 5 days to get another generic reply and see no interest in them actually checking the problem and helping us. This is the worst support we have experienced here on Shopify!

I like using it. Easy to implement. Starting to use it more often, getting used to it and exploring posibilities. Powerfull tool.

This app has really helped us to stay personable and informative to our customers! Setting up each campaign is super easy and the website does a great job of explaining how to use it! Thanks for this wonderful app!

I am finding Kalviyo to be a really great addition to my store. I am using all the flows and find them really helpful. Creating content is really easy too.

Our business loves using Klaviyo! Not only is it easy to use and integrate with your Shopify store, but they have great customer service and account management support to help you if you get stuck. Highly recommend!

Amazing for small business owners. Very easy to understand, setup emails and pop-ups for your website.
Creating emails is also very easy and doesn't require any design skills.