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Ease of Use 10/10
Thanks so much for your 5-star review!
muy bien, el asistente me ha ayudado a entender mejor lo que queria hacer con mis perfiles activos y me ha creado un segmneto para confirmar mi decision
Muchas gracias por las 5 estrellas! Nos alegra saber que nuestro equipo de asistencia te ha ayudado!
Possibly the most integrated app with Shopify I've used. The company even sent some of our employees free merch.
We highly suggest using Klaviyo to communicate with customers.
Good customer service. I would recommend setting up a dedicated branded tracking link for link clicks as soon as possible or your default tracking links may get blocked by Chrome and Safari. This happened to my company. Klaviyo was helpful in getting this fixed.
https://help.klaviyo.com/hc/en-us/articles/360001550572
Thank you for the 5-star review! and thank you for highlighting that guide!
The worst experience as a business owner who is new to email marketing. Everybody was saying how great this company is so I didn't hesitate to give it a try.
I wasn't able to figure out how to create my signup flow. I must comply with GDPR so I wanted to ask support. Well, you have no live chat support on the free plan (we are living in 2025), so I paid for the basic email plan. I contacted their support team on several occasions and I can confidentally say that their support team is the worst I've ever seen. They did not even understand my questions (or didn't even try and just gave me an unrelevant answer).
After 3 days of trying and getting nowhere with their "support", I asked for a refund. They told me that a refund is not possible as Klavyo is already processing my data and it costs them money as well (1 signup sequence in draft mode).
"Per our Terms of Service, we cannot process a refund for subscriptions that were not canceled or downgraded prior to their proceeding billing cycle nor for non-usage - as it still costs Klaviyo to host your data."
So basically, they take our money but don't bother to hire a support team that is actually decent. Well done!
People talk about how intuitive it is... Well, not if you are a beginner. I switched to their biggest competitor (who has live chat support on a free plan and is actually very good) and their app is way more intuitive and user friendly.
Maybe Klavyo is good for you if you already know what are you doing but if you are a beginner and rely on support, don't even bother.
Thank you for the feedback. We always want to make sure that you're having a positive experience with Klaviyo, and that it's easy to use. We're sorry that this didn't happen in your situation. Our Support Leadership team has reached out to you and is eager to work with you directly on this.
I am loving the flexibility and ease of use of Klaviyo and all the new features to help improve KPI's.
Thank you for the 5-star review! For anyone else reading this, go visit our what's new page to find all the new features that Klaviyo is releasing
https://www.klaviyo.com/product/whats-new
The best emailing platform
We couldn't agree more.
This application is useful!
Thank you for your 5-star review! :)
Parfait pour mettre en place des flux marketing. Malgré mes compétences très peu étendues sur le marketing pour le e-commerce, avec Klaviyo j'ai pu apprendre rapidement grâce à leur flux déjà pré établi. Je recommande vraiment cette application pour tous ceux qu'ils veulent agrandir leur flux clients et leur chiffre d'affaires.
Nous aimons entendre cela – merci beaucoup !
I had an issue with Meta Ads integration (not Klaviyo's fault!) and I reached out to their support team. My issue was resolved very promptly and I was able to speak with a technical support agent. From an email marketing platform perspctive Klaviyo has been very easy to work with and I highly recommend it!