Klaviyo: Email Marketing & SMS

Very happy with Klaviyo. Easiest app we have found to customize Shopify's default emails. It also has a lot of great preconfigured list segments and tools for drip campaigns and abandoned cart emails.

Got my account banned. Contacted them several times via motconvit.ftu@gmail.com and still did not get the final response. Not very responsive support team.

One of best free apps in Shopify. I used for my website doublehandles.com and really love it. Good one.

I really wanted to use Klaviyo for my store. I truly did. But their support haven't replied to a single support request in 2 weeks. The only email we got was this automated template from Erica, SWEARING it wasn't one:

""As you probably know, Klaviyo is known for sending data-driven, targeted, automated emails. This message is not one of those automated emails (I swear!). I'm just on the team over here looking to learn a bit more about what brought you over and get you any additional resources you may need to help get you up and running.

If you're familiar with Klaviyo and/or don't need any assistance, no worries - but I'd be happy to chat to get you pointed in the right direction!

Hope to connect soon,
Erica""

That email was 7 days ago - I had replied 1 hour after receiving it, not expecting an immediate reply because it was so obvious... but no reply since - only tons of spam.

Mailchimp it is!

It took a little while to get used to at first but I enjoy the app. I believe information could be a little easier to find but all in all so far so good.

An absolute disaster of an app. I’ve had more issues with Klaviyo in the past 48 hours than I’ve had in 5 years with Mailchimp. The setup process gets stuck in a loop, the scheduled campaigns don’t send, the integrations don’t synch data properly.

I had to email support 5 times in 2 days and not once were they helpful or even friendly. Their support seems to consists of a single person who can’t be bothered to offer any kind of assistance.
When I finally managed to get my campaign delivered, it showed a big square blank instead of images. Klaviyo’s response? "It’s an Android issue, nothing we can do." Well guess what, I’m on an iPhone.

Also, take into account that your card will be charged before you even send your first email, and rates are way overpriced for such a poor experience.

I spent hours setting up my email list, creating my first campaign "opening soon". Once i hit send, my campaign was cancelled, and my account has been disabled. I don't understand why, i'm only using it for the first time. Now i have to find another program to use. very frustrating, and poor communication

Why does it keep on sending klavio logo??? I have paid, and it says it's turned off. I have also tried to add my logo, but it keeps on showing the Facebook messanger icon as a logo.

Klaviyo is an amazing automated app to grow a business with. I like the Free plan and the You Tube channel (Klaviyo Academy) with all the instructional videos on how to properly use the app.

It's such a good app with so many free features that were a game changer for my business! Its easy to use and I couldnt recommend it more!