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worst customer support. They dont even bother to reply to your request and if you will be facing any problem then that is only your problem , they dont care and they throw everything on shopify , that ask them even if the problem is from their end.That dont even know about their codes.
worst app dont use it , you will loose money instead of making from them as they claim because they dont have proper docs to train you and no support at all,
un poco tediosa, debería ser un poco más sencilla.
o tendría que tener una guía para nuevos usuarios.
NEW USERS BEWARE!! Perhaps those of you migrating from another email sending service know this already, but when you attempt to send your first flow/campaign Klaviyo will disable your account for about 24 hours while they "verify" you. They want to make sure you did not buy your email lists, which makes sense, but I feel that this procedure was not explained before hand. So when I attempted to send out my very first campaign, on Mother's Day, they froze my account, and my Mom's Day promotion went down the drain. Also, I feel like they could use a little common sense about this: I only have 39 emails on my list!!! Do you really think I am going to spend money on only 39 emails?!? Come on, Klaviyo. There should be a numeric threshold for the verification, perhaps 100 + emails. So, again, I understand the concept: it is Klaviyo's lack of communication and transparency about it that irks me. I am sure it's in the fine print somewhere, all I am saying is be more up-front about it please!!
So, if you are brand-new to an email service like this: give yourself an extra day or so, before your first campaign, in order for them to verify you. Why they cannot verify accounts before the campaign goes out is beyond me.
Anyway, that's my rant. For what it's worth I am now "verified" and up and running. Just beware!
Such a more intuitive product than most others this small business owner has tried. I recommend growing with them.
Great app with a very clean interface. My only issues are that it's a bit confusing to locate and edit lists/segments. Also, for some reason it makes me log into the app every time I open it, even when I'm using the same computer/browser. All in all, it's a very good app and I'd recommend it to most people.
Worst customer support of all times!! 3 weeks and still going on with no resolution!! Not even a simple communication to update customer with ongoing information!! 1 star is more than deserving!!
Hi Joe— I am so sorry this has been your experience. It sounds like we can do better here, so allow me to escalate your request. Please be on the lookout shortly for more communication from our support team.
Much easier to use than Mailchimp, thankfully Mailchimp ended their partnership with Shopify so that we got the experience of Klaviyo. Great service, amazing features that are really easy to use, and the flows are going to come in very helpful. The only problem was the fact that all orders came into the account as USD, but we needed them GBP. Support sorted this within an hour
Anmeldeverfahren sehr verzögert. Email der Firma wird nicht akzeptiert. Für mich bis jetzt nicht empfehlenswert. Sorry... Wahrscheinlich muss ich hier mehr Zeichen schreiben, deshalb siehe oben!!! Ich bin enttäuscht, weil ich mir sehr viel davon versprochen habe.
Probably the best customer automation apps on the app store, has made my life a breeze and has really helped with customer engagement. The out of the box flows are amazing!
VERY VERY VERY hard to make a custom email template and not enough information to find on website...