Klaviyo: Email Marketing & SMS

i use this app for the first time, but i think the interface is great and easy to use and i love it.

Good:
Email templates
Flow
Automation
Coupons

Needs more flexible billing on sent email. Number of free emails are 250 and that is very low.

Great customer service. You are able to track many good data that you will need in the future when scaling your store.

Very pleased with this app, at first I did not really understand but now the possibilities are endless! It's great :)

I think that it compares very well with email platforms that I have used previously. Customer support is great.

This app is well marketed, and go to tool for e-commerce email marketing. However be cautious that installing klaviyo shopify app and inserting their .JS to your store it takes 15 website speed points out of 100 possible speed points. Our developer pointed this out that klaviyo app inserts a ton of not needed stuff to the site that kills the speed performance score of the site. WE ran a test where we removed their .JS from our store and our google speed insights score went from 20 to 35... Klaviyo please fix this

Super easy to install and use. Importing contacts from mailchimp was a breeze and the interface is easy to understand and use, and I'm not an expert. Highly recommend.

Brilliant email marketing platform, would definitely say it is the best I have used, so easy to navigate and really great features.

You can't do "notify when in stock" or abandoned cart capturing on Shopify 2.0 themes like Dawn. Bummer.

We used to love Klaviyo but like all techs these days phone support is obsolete and live chats are being abandoned during critical times. Chatbot assistance sends you into a frustrating loop of never-ending bot questions/answers. Complicated issues cannot be communicated and emails go unanswered. Chat is supposed to be live 9-5 EST but no one is ever available and you're told to just email. Will be looking to switch as the service is no longer top notch. Klaviyo always stood out on top, now they are on the bottom. Cost vs value is just not there.