Klaviyo: Email Marketing & SMS

I've been working with this app and find it to be confusing and hard to use. It doesn't update the list properly. I will be deleting the app because I'm frustrated with trying to get it to work. Also, support sucks.

I Installed the app due to the good reviews it had, but it started giving me problems since the 4th week, I talked to a customer agent and I spent literally 3 hours within a week sending her emails and her just giving me useless articles, my problem was related to the code, apparently klaviyo had some code problem so I got in a call with an agent and I shared screen, we tried and he didn't solve the problem, all he said is, you need to delete all the klaviyo code, yes manually, and now my newsletter when someone puts something will redirect to klaviyo saying there was a problem, I'm so disappointed, frustrated and honestly angry with this app and the customer service.
All right, apparently i cant make 1 star reviews, it wont let me submitt so i have to put 2..

Klaviyo customer support reply to my request after 24hrs. Why is my Welcome Series not sending? I have checked my Signup Forms tab and Enabled Integrations they are matching. Please note: Additionally, your account is on our free tier, so by default it will have Double Opt In. This feature requires anyone that signs up to receive a confirmation email which they must accept before they will be added to the newsletter and welcome flow. It is not uncommon for the confirmation email to be missed. I hope this can help someone who are not familiar with Double Opt In. Thank you Ian Nichols

I wanted to try this app because it integrates with a lot of my other apps that I have... it sucks. You have to log in EVERY SINGLE TIME and recaptcha.. My account got deactivated randomly and haven't heard anything for a week. WTF? It's confusing to use and it takes a lot of time to create a newsletter. I'm switching back over to Seguno.

Great design and love the features. However, all emails sent from Klaviyo go to SPAM, and there doesn't seem to be any fix for this... I was about to switch to it from Mailchimp, but I will stay there as I'm sure our customers get emails from there... Once the issue is fixed I might consider switching again :)

I used this app to replace mailchimp.

I never leave bad reviews however customer service is the worst I have ever seen. When your paying premium rates you expect someone to respond within 4 weeks (and multiple emails) to simple questions.

I couldnt recommend someone using this platform

It is unfortunate that they don't offer onboarding support to at least migrate and setup, after the demo call we were left with no help.

After having a difficult time installing this app, I finally got it installed. I sent out three emails. None of them had the remarketing they were supposed to have but they are pretty. I must have inserted the snippet into liquid incorrectly. I also could not get Klaviyo to integrate with my theme by Pixel Union. I could not get my home page newsletter sign up form to work as Pixel Union does not support Klaviyo. I asked Klaviyo for help via email and the response what that I need an account with Klaviyo to get help! So, I canceled my account and deleted the app. Going back to Mailchimp. All I needed was some help people. I am not going to pay these huge prices and only get part of a service. Really disappointed that I wasted so much time installing this app only to not have it work well and not have the support and help from Kalviyo that I needed.

Exactly what I needed! So much easier than other apps I've tried! It's perfect! The flows and campaigns have become easier. It took me a few hours to figure out everything, now it's just falling into place. My Shopify developer recommended it and i'm glad he did!

Update: After 5 days and 3 different people, I was able to solve my problem. I will be testing further before moving to a paid plan. Thx
Been a free user for 3-4 days now and I understand that I don't have access to the same features as a paid user. However, I think that I have the rights to fully test the potential of the tool. Unfortunately, as a free user support is inexistent so I'm asking myself is it worth it to move to a paid plan?!