Avaliações (2 980)

Avaliação geral
4,6
Pontuação por nível de classificação
  • 80% das classificações são de 5 estrelas
  • 5% das classificações são de 4 estrelas
  • 2% das classificações são de 3 estrelas
  • 2% das classificações são de 2 estrelas
  • 11% das classificações são de 1 estrelas
22 de abril de 2020

I’m unable to find documentation around setting a confirmation email for my subscribers, I’m very confused by their plans. I have a lot of subscribers and before importing them, It looks like I would be charged may 100s of $ per month to hold them. I wasn’t able to find documentation on these issues.
I’m getting logged out regularly of my account and keep getting Captcha anytime I want to make a change. I’m not sure how to proceed. It’s also very time consuming to always keep login in, doing the two factor authentication and then doing it all again the next time I want to see the dashboard,. It’s a very tough experience I must say. It’s a nightmare to navigate the UI, I’m unsure which menu does what and I’m confused by the offering.
The error messages are also unclear and the documentation incomplete, I was unable to progress with setting this up properly. I hope I can get help. If we can get the login issue, the billing issue and the missing documentation issue I’ll update this review. Thanks and I hope you can improve your app.

WeJustSocial
Canadá
30 days usando a aplicação
4 de janeiro de 2016

Same Problem with support. Need a filter based on tagged orders not customers. Not very helpful.

Casebuddy
Austrália
30 days usando a aplicação
9 de novembro de 2023

wat of money i suggest not use this app

Bookread
Estados Unidos
29 days usando a aplicação
20 de outubro de 2023

This is less than 1 star I will never use it again
I have been designing my campaign the whole day then it sent an empty template to all my customers!!

Lena
Estados Unidos
28 days usando a aplicação
Editado a 8 de agosto de 2020

not user or beginner friendly at all. the tutorials are very long winded and dont offer much help. I dont see how this app has the rating it does. very difficult and confusing to set up

Pretty Press Nails
Estados Unidos
28 days usando a aplicação
1 de outubro de 2023

I would highly recommend using another app. This one is horrible, I got this set up luckily under the free plan and I went to use a test email that I sent to myself and my account was disabled. I reached out to customer service to find out why and got some robotic answer.
The only thing I can think of is the fact I sent out two TEST emails to myself, which I still have yet to receive, and got disabled. What bothers me most about that is in the statement they sent me about anti-abuse is. They stated "You may receive performance alerts and warnings from us", I never received any notice, when I asked the customer service rep, if you can even call it customer service, I still have not gotten a response from 12 hours ago. I will be deleting from my store and using another app.

A Pet Store LLC
Estados Unidos
27 days usando a aplicação
Questão respondida por Klaviyo 4 de outubro de 2023

Thanks for the comments and we're sorry to hear you've gotten locked out of your account. It looks like the team has reached out, but needs you to respond to the latest email so we can get you back up and running.

Thanks!

22 de março de 2021

I decided to remove this app and move on to something else. It was not as user-friendly for me at least. I need more direct support and not through email. I have a problem with companies that do not offer phone support. Email support is the most inefficient use of time and some of us simply need more guidance with a human over the phone.

Preparing 2Live
Estados Unidos
27 days usando a aplicação
7 de julho de 2021

I'm a small business signed up to a PAID plan but cannot use Klaviyo because I simply cannot get any support at all. I've tried for weeks to get some basic onboarding assistance. Every time I manage to get a meeting booked in with someone from Klaviyo, they always cancel either at the very last minute or whilst I'm waiting for them to attend the meeting. They don't seem to cater for the Australian market (ie. all meeting times are US based) and I suspect that's why their 'support' team consistently cancel when the meeting is even close to AUS business hours (Note: I've even tried to attend in their own time zone however and still been stood up). A lot of time and money wasted so far with no result.

Gussy Dup
Austrália
27 days usando a aplicação
Questão respondida por Klaviyo 9 de julho de 2021

Hey there! Totally hear you, that sounds frustrating. Our team should have already been in touch about getting that call scheduled. We love our Australian customers and look forward to getting you up and running.

12 de julho de 2021

I used it one time and after I deleted the app, I was charged for 70USD even tough we were not using it anymore. Be careful.

PICA·PAU Woodcraft® | Óculos de Sol de Madeira | Marca Portuguesa
Portugal
27 days usando a aplicação
Questão respondida por Klaviyo 12 de julho de 2021

Hey there - sounds like your account didn't get cancelled properly. Totally understand and we're happy to help. If you can send a note to us through your account portal our team can look into it for you and get things corrected.

25 de dezembro de 2018

I wanted to make a Christmas E-mail with a discount code for my customers. Made it like a week ago. After submitting the campaign I was prompted with a massage saying "We will personally review campaign and get in touch with you within 24h" Now its like 5 days passed and never received anything. Deleted the app and will never use it again. Just made the e-mail in google and sent it to multiple people.

ProTrender
Reino Unido
25 days usando a aplicação