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This is a joke! I can't get the support I need and instead of trying to help me, they kept ending the chat! If your product was worth anything, I wouldn't have to write in for your sorry support group!
Hi there. Sorry you're experiencing frustration with our support team, that's never something we want to see. It looks like there's a recently opened email that's awaiting your reply. If there's anything else we can do, feel free to reach out to feedback@klaviyo.com.
I have to review the purchased product, no one has reviewed it within a few days. I can't use it at all, and there will be no refund.
So far, terrible. 0 Onboarding. Just a "Take a look at our guides and ask questions in the community". Erm... that isn't really what I'm paying $110 a month for... I expected someone to guide me through the process of getting things set up and ready to go. I'm not expecting someone to create anything at all, pop-ups, flows, lists. I am literally asking for the basics...
UPDATE: So after numerous requests and questions to support. They either don't want to help - or they just give you a standard link to a support guide. Do you honestly not think I tried that already??
Thanks for your review and sorry to hear you are having trouble getting started.
If you're looking to learn in a live environment, you may want to try our live "Getting started with Klaviyo" sessions. You can choose the best time that works and register at: https://www.bigmarker.com/klaviyo-customer-education/getting-started-klaviyo
Hope that helps!
It sucks. Seal the number for no reason. Can't login. Have to pay to communicate with customer service online. No way to log in how to pay
Thanks for your feedback and sorry to hear that you are having trouble accessing your account. Please fill out the form on this page and choose "account access."
https://help.klaviyo.com/hc/en-us/requests/new
Thanks!
I wanted to use their SMS service for my business. once i signed up i was contacted through email be a Klaviyo Rep named Azita to set up a call, which I did for the same day. When Azita called me I was able to tell right away that she has zero interest in answering my questions and just calling as job duty. Any question i had she replied with someone will contact you regarding your question. 4 days went by with no communication. I sent Azita 2 more emails with no replies. STAY AWAY FROM THIS COMPANY!
Hi SneakerUnionUSA! So sorry to hear about this back and forth. It's certainly not reflective of the way you deserve to be treated. Someone from our team should already be in touch with you to try and resolve any questions you have.
The text constantly comes up different when we are doing a test for a newsletter(sent to mobile devices) also when doing a pop up form it comes up with an error "Unable to detect that signup forms are successfully installed on your site." even though we have integrated Klaviyo with Shopify. we contacted customer service twice through email a few days ago but no one has responded. The customer service is not reliable.
Hi Basel, I appreciate you providing your feedback via review. Our Support team is experiencing higher than average wait times, however, we are more than excited to help you resolve this issue. Please look out for an email shortly from the team eager to help!
Ich komme mit einigen Dingen nicht zurecht, Live Chat gibt es nur bei kostenpflichtigen Plänen, auf Support E Mails wird leider nicht geantwortet. Nun wollte ich einen kostenpflichtigen Plan abschließen, leider wird meine Kreditkarte aus welchen Gründen auch immer, nicht akzeptiert und meine VAT ID ist angeblich ungültig. Das war es dann wohl mit Klaviyo, schade, der Umfang der App ist sicher toll, aber ohne Support für mich nicht umsetzbar.
mauvaise application, ça bloque et n'envoie pas e-mail de confirmation plusieurs tentatives et mail mais rien qui bouge..............
I have had some issues with integrating Claviyo with another app. So I've sent an inquiry to their support team. Guss what? They replied after 6 hours with an empty email. No wonder they have low ratings here. Other apps have free live support where they can even write code for you within minutes for free. Great room for improvement.
If you are using this on multiple stores, or doing any sort of switch, reinstallation, it is an absolute nightmare.
They have the most counterintuitive design and setup.
I don't trust letting them handle thousands of my email list, so would rather pay higher for a better email marketing app