Klaviyo: Email Marketing & SMS

Klaviyo is by far, the best email marketing platform in the market. It's very easy to set up on Shopify and is the best to set up campaigns and flows. The email builder works great as well as the list and dynamic segments. Definitely, 100% recommended.

Easy to use, effective, and priced well! We prefer the email tools in Klaviyo over SMS, but overall, great solution for any company.

I don't need all the complications that come with a full CRM app. Klaviyo is fantastic as an email marketing app. Our life has become much simpler and easier with Klaviyo. I highly recommend giving Klaviyo a chance to see what it can do for your business.

Customer service poor.

After months of use, account suspended with no notification as to why. At least 5 days later and we're still waiting on indication despite website stating 24-48 hours for reviews to be conducted. Multiple attempts made to lodge a ticket and, only after trial and error experimenting with drop down menus, were able to succeed (Klaviyo has no option to contact support direct via email). During this time, two email enquiries also made to sales email address with no response yet received.

Otherwise a great tool, but as a business heavily reliant on email marketing, the automated bot responses in place of actual support is crippling.

For what is a professional tool that charges accordingly, professional level support and clarification should be expected.

Matt Widders is a very good support guru who excels as a doer, and listener and teacher. His patience, ability to simplify complex Klaviyo concepts and jargons, his step-by-step approach makes him a very good customer support person. He has a good ability to remain calm even when Im asking him many questions. This patience translates into his teaching style. He takes the time to explain complex concepts in a clear and concise manner, ensuring that I understood him. His step-by-step approach is particularly noteworthy. 10 stars Matt!