Klaviyo: Product Reviews

It works decently but still lacks the integration with Google (it is not part of their review program). The widgets are a bit limited in personalization. There is no option to add a preferred or default language. Overall gets the job done.

It's ALMOST perfect, and has come 1000 miles since we first evaluated it early this year. Several key features we requested at that time have been implemented, which precipitated our switch from another popular reviews app. The integration with Klaviyo email is a huge differentiator for this product.

The ONE feature that would make this a 5: In the widget for a full Reviews web page, it doesn't show the store's response to the reviews. This is crucial in mitigating the impact of negative reviews.

Will be happy to upgrade this to a 5-star when that feature is added.

(Edited): It's been six months and no change. This feature is crucial. Downgrading to 3.

Love this platform and love that the reviews are integrated with Klaviyo now, makes life so easy. But a big kicker is the fact you cant upload images to your review from your mobile (iPhone) saying the format is not accepted. This is a bit of a disappointment as we all know how important photos can be to a review for some products and this is such an obvious thing to have checked when developing! would be 5 starts if not for this issue! I have left messages on the community pages and tried to contact Klavyio multiple times but it seems their customer support is lacking.

Tried the app, as the price and integration with Klaviyo Emails was attractive. Really like the simple offering of both the apps and it only makes sense for Klaviyo to offer a reviews app. With that said, the app is still not robust enough for us to switch over. There needs to be more design, customizations available in order to fit in with our stores (like not having grey divider lines). There also needs to be more customization availability for review form. It's pretty basic. Will gladly make the switch later on once the app is better improved to compete with other apps like Loox.

I was so happy that Klaviyo announced this feature!
The price plan is awesome, the settings are easy to understand and it works well on every theme I believe.
What's still missing is that the reviews don't display the uploaded pictures from the customer. This is a big miss because most of the time the image is more important than the entire review.
Another thing that is not working well is when you use the all reviews widget they are not displayed chronologically. It's literally mixing new and old reviews which from the customer end may look strange.

I know the feature is new, and that's why I wanted to share my feedback.
I hope the Klaviyo team will fix those main things!
We love Klaviyo and I really like their decision to create this feature!

Enthusiastic about the idea of consolidating all emails and even reviews on Klaviyo.

But not yet able to put it in another language ...
When will this be available?