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KNO is the best app you can add to your Shopify store. It does exactly as it promises, it's affordable and their customer service is excellent.
The best part? You'll gain major insights from post-purchase surveys.
KNO has been a great post purchase solution for us, the UI and customer experience has been the best we've used. It's good to have a tool that we don't have to worry about. Happy to be a partner and grateful for the support from our KNO team.
Customer service is excellent. Whenever I have questions, they respond immediately and work on the problem. Reporting/data exports could be improved in some ways.
Thank you so much for your review! We're always working to add more powerful reporting so will reach out for specific feedback on what you'd like to see. :)
-Jeremiah
We've been using Kno for about 6 months and are huge fans. Easy to set up, intuitive to use, great support, and an even better product. It has quickly become one of our most used Shopify apps! :)
App is easy to install and set up. Really happy with the customer service. Landon was friendly and pro-actively responded to all our queries, even when it was after hours!
Kno Commerce has been a real added value in our customer analysis. Thanks to the teams for their responsiveness and professionalism.
Everything about this is easy to use. From building to reporting on surveys, it's intuitive and effective. We are very happy - KNO makes learning about our customers experiences a breeze!
We've tried several post purchase survey apps and KNO has been the the best by far. The team is extremely responsive and they're constantly rolling out new features. Our company has been able to use data from our KNO Post Purchase Surveys to make more educated marketing decisions, improve customer experiences, and give data driven feedback to our product team.
Très bonne expérience, les données sont faciles à lire et à analyser
Les équipes sont très réactives
Tried to use to ask first time customers where they hear about us (template in their free campaign/ examples above), spent 20 minutes setting it up only to find that filtering to only ask new customers would be using an "audience" and would require the $120/ month plan. Grapevine does this for $15/ month at scale. Fairing also reasonable and great to work with. Nothing makes me more aggrevated than having my time wasted deceptively.
Sorry to hear you were upset by this and I can relate to frustration by wasted time. Unfortunately we do have to set limits on our free version and that is one of the limits.
Shopify does not give us enough space to specify everything that is excluded from each plan...
Also next time please keep your language and treatment of my team more professional.
On our end we'll work to make these limitations more obvious in the sign-up process. Definitely hear you on the frustration.
- Jeremiah