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i've been in ecomm for a while (scaling brands from $5m to $300m) and just got introduced to kno. it's hands down the easiest to use survey tool i've experienced, with seamless placement post purchase in shopify, a great standalone experience for any survey you'd want to conduct, allows you to direct customer to review products, effortlessly sends attributes back to klaviyo to automate followups. you have no excuse to not get feedback from your customers when tools like this are out there.
Very helpful in helping us understand where our are customers are coming from--would highly recommend for attribution
Kno gives us incomparable insights into the true sources of our new customers. Instead of relying on GA or complex attribution tools, Kno lets us simply ask our customers where they first heard about our brand. We're already adjusting our marketing campaigns to double down on what's working. Epic app with a refreshingly simple UI.
The feature in the paid plan is not working (Add survey answers as a tag to the order) . Customer support said "I have passed this along to our dev team, and it looks like they think that this feature needs to be rebuilt. I don't have an estimate as far as what that would look like"
As you are probably aware we've reached out to try to resolve this for you, so at this point I'll just respond here. :)
Landon and I discussed - this wasn't well worded, and for that we apologize.
What we were trying to communicate is that we're rebuilding the Shopify tagging integration, and it will be re-launching in March 2023. We don't have an exact date yet, but it's coming in March 2023.
If you'd like to try to resolve this, we'll be here to serve you.
In the meantime, I wish you and your business all the best!
Jeremiah
KnoCommerce CEO
The best post-purchase survey app on Shopify! The customer team is very helpful and it is very complete.
Quick and seamless to install, amazing customer service, and valuable insights immediately. Highly recommend.
Super helpful insights that I would never have otherwise
We identified a big youtuber who was posting about us that we otherwise would have never discovered simply bc Kno was there asking
This tool has been extremely beneficial for tracking acquisition! It was definitely provided key insight into how are customers are finding us. Jeremiah was very helpful with implementation and continuously provided support when needed.
Works well and provides information where customers come from - about 50% of our customers take the survey.
Can't believe we didn't install this on day one - fascinating insights coming in so quickly. I also appreciate the support; we've received a lot of guidance on setup and best practices during our onboarding.