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We have wasted literally hundreds of hours trying to get this app to work on our own and with their help. It sets up OK but the product filters and category mapping keep changing over time on their own. This is a huge problem if you have automatic downloads to your merchant center. They did assign an agent to our problem but they could never figure it out. Today, rather than spending my time redoing all our feed filters and category mapping again, I am looking for a new app.
We regret to hear about your experience. The app does not change filters or any mapping automatically. We can investigate further to determine what triggered the modifications, please reach out if you'd like to re-connect your store to Koongo.
Helpful app. reply within 24 hours with good solution. koongo have all the attributes with different platforms, you can set up your listing very detail. Recommended!
Even though I was eventually not even able to set up my Bol.com store yet. Josep went above and beyond to help me set things up. They even offered me a new free trials once the actual shop is activated. Great service!
We use this app to make a connection between Shopify and our two (2) Bol.com stores (NL en BE). They helped me to organise our stock for FBB and FBM. Raul is very understanding and helpfull.
It takes a bit to get the know the tool. Once onboard, the tool is really simple to use! When you get stuck, there is a great support to cover you!
A really good onboarding process with a lot of qualified help from the support team. Thank you very much for guiding us through this.
Great service, they really help out if you struggle with the feed connection! Fast reply and friendly
It was my first time dealing with a specialized product upload using an XML file for our new Spartoo channel. Carlos from Koongo was very helpful with the setup by guiding me with the more technical specifics in terms of labeling each our of attributes to comply with Spartoo's requirements. Very fast and clear responses that has helped up configure everything correctly. Thank you Carlos!
Great service by the support team. It was for me new information, but he truly helped me getting my webshop connected. Thank you
Supporto Top!
Uso il loro servizio per sincronizzare il catalogo del mio negozio con Trovaprezzi. Mi hanno aiutato passo a passo nella creazione del file CSV, sempre disponibili ed efficienti.