Kudobuzz Product Reviews & UGC

The customer support for this app are absolutely horrible ( David & Naana). They do not respond when they realize something is wrong. There is no way to export your reviews. And they upgrade your subscription to a paid subscription without any warning and will not refund you. Stay far far away. There are much better apps out there.

Simple and easy, support contacted me about my order within 30 minutes.

Had trouble installing it in the beginning, they contacted us immediately to try to fix the issue. It is now live on our site and we are happy to get started!

I used to love them - they made collecting and display reviews/testimonials so easy. Hence, the 2 stars. But the past couple of weeks, the app has been preventing my customers (ie. my $$$) from checking out (they literally cannot click the checkout button) - the worst thing was I didn't actually know it was happening for a while (was wondering about the business slowdown tho') until a customer told me. Contacted them about it after a Shopify guru explained the problem and was told they fixed the problem - but it happened AGAIN. (Hence, the motivation for this review.) I just manually disabled all the widgets. All of you who have this app and experienced a sales slowdown, please go check if your checkout page works! I mean, an app should help me make money, instead of keeping me from making money!

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EDIT (16/4/16): I was very annoyed when the issue happened for a second time, hence the original review. Following that, Lovell from Kudobuzz has been helpful in getting the issue resolved, and I really appreciate that. So even though we're still working on it, I've chosen (on my own accord) to edit the earlier review and up the rating to 4 stars.

Fantadtic customer support. I was extremely impressed with the response and support. The app is fab, works really well. Recommend to anyone looking for a review app

Love this app, but better than that, their customer service is excellent. I had a problem with an image being to large on the reviews I posted to Facebook and Cheryl took a lot of time trying different images for me until we got the exact right size that now looks totally awesome!!! Thanks so much Cheryl.

Worst App. Gave so many chances! Buggy as hell. Nothing works as it should and the customer service is terrible! They don't even understand what you need. DONT BOTHER!!!

Excellent support! very happy to use this app! :)

Abdul was a great help, really like the layout and the customizable features, easy for my customers to use. Will be recommending to others... Thanks again for the help setting up!

Outstanding app! Attentive support by Cheryl.