Kudobuzz Product Reviews & UGC

There is no admin panel to check settings, nothing since a few years now. Sometimes reviews come, often nothing is sent. Would like to change the app, but no way to export reviews.

Bad experience. Continued to charge even after I cancelled their plan. After i flagged out the mistake, they promised to get back at the soonest, but after 3 working days, they still did not respond. After checking with them again, they mention they are prepared to only refund the latest month's charge. Do be careful installing this app, unless you dont mind having your card charged monthly (even after cancellation). App is not even very useful in the first place nor helped to bring extra sales.

The customer support for this app are absolutely horrible ( David & Naana). They do not respond when they realize something is wrong. There is no way to export your reviews. And they upgrade your subscription to a paid subscription without any warning and will not refund you. Stay far far away. There are much better apps out there.

Worst App. Gave so many chances! Buggy as hell. Nothing works as it should and the customer service is terrible! They don't even understand what you need. DONT BOTHER!!!

MOST IMPORTANT* This app is super slow to load on the product page and it greatly affects the entire product page loading speed. I recommend staying away from this app. Plus hey change the way the reviews look on your website frequently and you get no heads up whatsoever.

App has been installed for months now but have had technical issues with the Review request email. Many customers that placed orders months and even a year ago have received a review request email. Tried to resolve to no satisfaction and have deleted app because of negative impact on customer good will. Very disappointed and would not recommend.

BEWARE OF THIS APP & THE SERVICES PROVIDED! Used for a year and it properly worked about 3 months out the entire year. I constantly had to communicate with the NON-EXISTING CUSTOMER SUPPORT that they have who are EXTREMELY INCOMPETENT. I basically GOT ROBBED they did not provide the service I paid for and when I would complain about it they would have a bad attitude, they ended up closing my account when I requested I be compensated for all the months my reviews did not port, they closed the account WITHOUT ever refunding me or fixing the issue that was at hand. PLEASE LOOK ELSEWHERE the service provided by this app will be a headache in the long run.

Supported them when they first started. Initially would give a five star, but they got greedy, changed the plan without any notification. Totally disappointed!

This app recently sent out mass product review emails to ALL of our customers, some customers received 65+ emails in one day to their inbox.

We have contacted kudobuzz to see if this can be prevented in the future, but no response. I have removed this app. Hopefully it won't happen again. Very unprofessional...

Since this event, the developer has made every effort to make amends and has promised that this error will not happen again. Had the damage to our own levels of customer satisfaction not been so great (we lost customers and received our first complaints in service due to the kudobuzz email error) we may have kept this app. My star remains at 1 due to our loss of clients. However remarkable kudobuzz customer service may be, this app failed miserably.

This app used to be OK, but was always just dog slow to use. However, they recently changed the UI so you can't even assign reviews to products. Any newly imported reviews are just business reviews. Installation was also a horrible pain, and now I'm seeing that there is absolutely no way to export all your reviews from Kudobuzz. I would never recommend this app to anyone.