Kustomer

Kustomer makes it super easy to see orders from someone who emails or calls us, and even edit/refund/change the orders within the interface so we don't need interrupt our workflow and leave the tool to accomplish something. They're consistently improving it as well.

It is great to be able to see our store order information directly in our customer service platform. We're able to answer questions faster, and with less cross-communication. Our customer support team has all the answers to store questions without having to log into Shopify directly.

The Shopify Kustomer app is really great. It's lets us see a fuller view of client activity within Kustomer, and lets employees who don't have full Shopify access see that order information and process returns as needed.