LAI Product Reviews Ali Review , 1,677件のレビュー
Very bad app, it is free when I installed it, but it charged you when 3 months gone. also you can't export all your reviews, the customer service is horriable ,DON'T USE IT OR WASTE YOUR TIME!! GET SCAMMED!!
Hello, this is Jillian from LAI Support team.
We checked and you used many premium features for free for 3 months because the store was in development mode before.
Even after you transferred your store to a paid Shopify plan, you did not upgrade to any paid plan of our app, so there must be no charge included. If Shopify charged you due to any technical issue (because the charging process is automatically controlled by Shopify), we'd refund you if we received the payout from Shopify.
We also assisted you with exporting all your reviews and sent them all to you when you requested it.
For more details, we sent you a message and are looking forward to hearing back from you.
Jillian from LAI Product Reviews.
WTF from who you asked for that? this app created 15% OFF discounts without my permission
Hi, this is Jillian from LAI Support team.
It's guaranteed that our app did not create any discount codes without your permission. Could you kindly give us more details on the situation so that we could solve your query?
We'd much appreciate your response.
Jillian Le from LAI Product Review.
Roubaram o meu dinheiro
Olá, aqui é Jillian, da equipe de suporte da LAI.
Sinto muito por esse mal-entendido. Para ser claro, todos os processos de pagamento estão sob o controle do Shopify. Além disso, o Shopify observa que “a maioria das taxas cobradas pelo Shopify são pagamentos recorrentes”. Como resultado, nosso aplicativo não retirou o dinheiro da sua conta, mas foi deduzido com base no acordo entre sua loja e o Shopify.
Você pode consultar este link para obter detalhes: https://help.shopify.com/en/manual/your-account/manage-billing/billing-information
Esperamos que a explicação seja clara o suficiente para você. Mais uma vez obrigado pelo seu tempo.
Jillian da LAI Product Reviews.
This app won't get off my Shopify store after I have uninstalled it! It is on my THEME and I cannot get it off or out of my store. It is preventing my new review from even showing up. If anyone knows how to delete this completely, please let me know.
I do NOT RECCOMEND! F**ckin HACKERS!!!!!
This is Nate from LAI Customer Success team.
I'm really sorry for your unhappy experience. I've already sent a collaborator request to your store, please accept our request so we can quickly help you with the code removal process.
We also have this feature available within the app UI, but we can not use this since you have uninstalled the app.
I've sent you an email with ticket #12948 for more information on this. I hope to hear from you soon so we can resolve this issue together asap.
After deleting the app the theme code is full of code that this app left behind...
Thats not good at all and should be fixed!
Hi bintly.se team, I am Jillian from LAI Support team.
First, we'd like to thank you for your feedback so that our app can be aware of this issue and will try our best to resolve it.
Also, I've sent you an email to *****.se, could you kindly check it and we'd much appreciate it if we could receive any response from you.
It's a very good application, but at the moment I have a big problem I can't access it. please answer me as soon as possible
Hi Andy, this is Jillian from LAI Support team.
Thank you for taking your time to raise this issue to us! Furthermore, I would like to apologize you for the delay due to being off for the weekend.
Regarding the mentioned issue, I've reached out to you via email to figure out and solve your problem.
I hope to hear from you soon!!!
não estou conseguindo acessar o app ele não está abrindo...........................................
Olá Lucas, aqui é Jillian. Sinto muito por esta experiência infeliz acontecendo com você. Jaime, nosso líder técnico, ajustou o código com a esperança de corrigir o problema do seu lado.
Por favor, verifique seu e-mail para mais detalhes. Muito obrigado por nos informar este problema para que possamos resolvê-lo prontamente.
Aguarde sua resposta.
Very bad app and I suggest not to waste your time using it. It is not reliable, it is not legit, and it sounded to me as a scam. Why scam? be careful giving them access to your shop. Who knows what they are doing?. Another very important issue is they try to make you pay to use it. They get jealous when they see you upload so many reviews for free. They then make changes to the App so you won't be able to use it anymore. Their free version? Yes it was but not anymore. They make changes to the App really quick so you be feeling ok with 1 minute and then then next minute is not working anymore. Just don't waste your time because you will end up loosing all the reviews in case you uninstall the App. Just be careful giving them access as well "Big warning".
I'm so sorry that you had this experience with our app. We've looked into the issue, and it seems that you need more guides to use our app properly. We sent you the image instructions, tutorial videos every time you raised your concerns. Also, when you needed to customize the old feature that had been updated to a new one, we brought it back to you.
We follow strictly the collaborator invitation approved by Shopify for the best support and you also agreed with that. In an urgent situation, we had your permission to share screen via TeamViewer so we could remotely troubleshoot the issue and showed you how our app works for the best performance.
We always want to make you happier and bring more benefits to you. That's why you see the upgrade suggestion pop-up. You're such a special customer for us to work harder to improve our service.
Once more, I'm sorry that our service have not met your expectation. Please let me know if I can be of any other help!
Hello, there are too many bugs in this app, how can I delete it? I don't want to leave too many obsolete programs to affect the running speed
We're sorry that you encounter the problem. Our technical team is investigating and will fix for you soon.
Je supprime des avis mais il reste sur ma page produit.. L'assistance ne me répond très rarement voir jamais.
We genuinely apologised for the experience you have with our app. Due to the timezone difference, we couldn't provide real-time support and we are very sorry for that. The edit feature just had a small issue but we nailed it. We already contacted you via our live chat and we look forward to your response over there. Please let us know what we could do to make up for this issue and help you further!