LAI Product Amazon Reviews

Hi, this is Jillian from LAI Product Reviews.

I'm really sorry to hear about your experience and the frustration it caused. Thank you for being so patient with us during this time and for giving us multiple chances to fix the issues.

Your feedback helps us identify where we need to improve, and we truly appreciate you bringing these problems to our attention. We're working hard to ensure our app is reliable and meets your needs.

Thanks again for your patience and understanding. We hope to earn back your trust in the future.

Best regards,
Jillian from LAI Product Reviews.

Hi, Flash Dental team; this is Jillian from the LAI Support team.

Each feature has its quota for each pricing plan. After checking, we found that you have used up the quota for the free plan. That's why it needs to be upgraded to continue using the feature. We hope for your understanding.

We also sent you a message via our previous conversation for more details. Please kindly check it.

We are looking forward to hearing back from you soon.

Warm regards,
Jillian Le from LAI Product Reviews.

Hi Andy, this is Jillian from LAI Support team.
Thank you for taking your time to raise this issue to us! Furthermore, I would like to apologize you for the delay due to being off for the weekend.
Regarding the mentioned issue, I've reached out to you via email to figure out and solve your problem.
I hope to hear from you soon!!!

Olá Lucas, aqui é Jillian. Sinto muito por esta experiência infeliz acontecendo com você. Jaime, nosso líder técnico, ajustou o código com a esperança de corrigir o problema do seu lado.
Por favor, verifique seu e-mail para mais detalhes. Muito obrigado por nos informar este problema para que possamos resolvê-lo prontamente.
Aguarde sua resposta.

Hi there!
I'm so sorry that you had this experience with our app. We've looked into the issue, and it seems that you need more guides to use our app properly. We sent you the image instructions, tutorial videos every time you raised your concerns. Also, when you needed to customize the old feature that had been updated to a new one, we brought it back to you.
We follow strictly the collaborator invitation approved by Shopify for the best support and you also agreed with that. In an urgent situation, we had your permission to share screen via TeamViewer so we could remotely troubleshoot the issue and showed you how our app works for the best performance.
We always want to make you happier and bring more benefits to you. That's why you see the upgrade suggestion pop-up. You're such a special customer for us to work harder to improve our service.
Once more, I'm sorry that our service have not met your expectation. Please let me know if I can be of any other help!

Hello, this is Jillian from LAI Support team.

We checked and you used many premium features for free for 3 months because the store was in development mode before.

Even after you transferred your store to a paid Shopify plan, you did not upgrade to any paid plan of our app, so there must be no charge included. If Shopify charged you due to any technical issue (because the charging process is automatically controlled by Shopify), we'd refund you if we received the payout from Shopify.

We also assisted you with exporting all your reviews and sent them all to you when you requested it.

For more details, we sent you a message and are looking forward to hearing back from you.

Best regards,
Jillian from LAI Product Reviews.

Olá, aqui é Jillian, da equipe de suporte da LAI.
Sinto muito por esse mal-entendido. Para ser claro, todos os processos de pagamento estão sob o controle do Shopify. Além disso, o Shopify observa que “a maioria das taxas cobradas pelo Shopify são pagamentos recorrentes”. Como resultado, nosso aplicativo não retirou o dinheiro da sua conta, mas foi deduzido com base no acordo entre sua loja e o Shopify.
Você pode consultar este link para obter detalhes: https://help.shopify.com/en/manual/your-account/manage-billing/billing-information
Esperamos que a explicação seja clara o suficiente para você. Mais uma vez obrigado pelo seu tempo.
Atenciosamente,
Jillian da LAI Product Reviews.

Hi Starbestsellers,
We're sorry that you encounter the problem. Our technical team is investigating and will fix for you soon.
Carla

Dear Admin,

We genuinely apologised for the experience you have with our app. Due to the timezone difference, we couldn't provide real-time support and we are very sorry for that. The edit feature just had a small issue but we nailed it. We already contacted you via our live chat and we look forward to your response over there. Please let us know what we could do to make up for this issue and help you further!

Hello, this is Jillian from LAI Support team.

First of all, I would like to apologize for all dissatisfying experiences you have with our app, especially on required steps to activate emails. For more details about this email issue, I sent an email to r****v@hotmail.com, we extremely hope you can check and reply to us.

Secondly, Collaborator access to stores is a feature provided and protected by Shopify. We cannot and will not harm your store with any actions. Requested sections for the access are sufficient to assure that we can solve your query.

Lastly, our app removed all code and related data from your theme to prevent any unexpected issues because after the uninstallation, we cannot maintain those data carefully as if you still used LAI. Instead, we provide an Export feature that allows you to use imported reviews when you need.

We hope you to give us another chance to deliver our best services.
We honestly wait for your response.