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We are very sorry that this is not the update that you expect, but we were very angry about something that happened to us. We ALREADY had this application installed under the STANDARD plan and with the Flow Translation option AVAILABLE. Well, months later, we decided to install this application in another shop to make a migration and now, in the new shop, we NO LONGER HAVE THE FLOW TRANSLATION option AVAILABLE. They force us to upgrade our account. Ridiculous! We have explained to technical support not once but TWICE that we ALREADY HAD that option enabled in our previous account under the STANDARD plan and that, due to the migration, when installing the app again it no longer appears, being under the same STANDARD plan. Sure, they have offered us a 20% discount but... What's the point if that makes them withdraw the functions? We had been with the app for MONTHS in the other shop and, surely, their policies changed and they decided to start charging for something they did NOT charge for before. And I accept that. But what is not acceptable is that a customer who ALREADY HAD THE APP INSTALLED previously with certain conditions, loses all rights because they simply had to migrate the shop. Of course, that is not an intelligent way of building customer loyalty. Good luck!
Hi!
Thank you for your feedback. We’re sorry you had a bad experience while using our application. We'll strive to do better.
Likewise, we apologize that after the upgrade, our app do not satisfy your expectations anymore.
Here is the list with all the features available for each plan https://langshop.io/pricing
Hope one day our app would be able to satisfy all your needs!
Kind regards,
Langshop team
That's strange, I did not touch the app for months and now, each time I try to open it, I get the message : "oops, something went wrong". That's unfortunate, this app does a good job but now I can't add any new translations. Can you solve it? 6th October - Thanks to their quick reply, I managed to regain access to the app by allowing all cookies, a big thanks to the team. Quick question though : if I need all cookies to run on my browser to access the app, does our customers have to allow all cookies on their browser as well to access the translations?
I would like to apologize for the issue that you have faced. I have created an internal ticket to your shop in order to discuss the reported case.
Our developers have investigated the issue that occurred and figured out that it's related to the browser cookie, not our app.
That's why tho fix the issue, please allow all cookies in your browser settings, so the app can work again.
Depends on your browser it can be done in different ways.
Please find instructions on how to make it happen here
https://help.langshop.app/hc/en-us/articles/4407737159570-Cookies-Management .
Regarding your question, no, your customers are not affected by this requirement.
Also, I'd like to let you know that currently, we are working on the app improvement that will isolate the cookie issue.
If you'd like our Support Team will let you know once this feature is implemented.
It's really important for us to make the app working well and our customers happy.
We are looking forward to hearing from you on the ticket and are always ready to help with any case related to our app.
convenient translation app for us! just export the file(CVS) and then translate by ourselves! We do not like auto translation which is not professional.
Un bel TEAM di supporto. sono tutti disponibili e fanno in modo di farti crescere. mi sto trovando bene ma ho bisogno di altre settimane per capire meglio come usare langshop. per il momento tutto sembra funzionare e se non funziona il supporto risolve i problemi. bravi!
Support très réactif ET efficace, repond à tous les problèmes et sais les résoudre. Parfait rien à dire
Merci beaucoup pour votre commentaire chaleureux ! Nous sommes toujours prêts à vous aider pour toutes vos questions ! :)
Sincères salutations,
L'équipe LangShop
The support from LILIA is well noted and much appreciated. I was going with GTRANSLATE but when I saw lang shop and I saw the import/export functionality that allows me to test everything on demo so that I go live in an amazing WAY. I knew this is the best roadmap we are talking our project to, as we are a bilingual website and we should check all languages pre-GOLIVE not like GTRANSLATE said: AFTER GO LIVE!!!!!
Hello!
Many thanks for your warm review. We appreciate your time!
We are always ready to provide you with assistance regarding every question! :)
Best regards,
Langshop Team
Best translate app with currency. Very good and fast support, service. Thank you :-)
Simply THE BEST language APP on the store!
Everything working with the Shopify Multiple Language Native integration.
100% Recommendable if you need to BOOST your site.
Wooohooo! We really appreciate such warm feedback, thank you so much for your kind words. Langshop team is always ready to assist you with all the tasks related to multilingual and multi-currency functions.
Great translations and all the options for translate and having a overview over everything. And GREAT customer service!
Thank you for your 5-star review! We wish your multilingual store goods4cats.com to prosper and have many customers across the globe!
App work well, fantastic support always available. Best Traslate app.
Hi F&P CRASH SRLS !
Thank you for such a great review. Glad to hear that you are satisfied with our app!
Always happy to help :)
Warm regards,
LangShop team