LangShop AI Language Translate

LangShop AI Language Translate

评论 (712)

整体评分
4.9
每个评分等级的数量
  • 94% 的评分是 5 星
  • 3% 的评分是 4 星
  • 0% 的评分是 3 星
  • 0% 的评分是 2 星
  • 2% 的评分是 1 星
编辑时间:2021年11月30日

I have not had a good experience with this application and therefore do not recommend it. After uninstalling it is not possible to delete the code that the app adds to the store template. The solution they offer me is that I contact the team responsible for the development of the template so that they can solve the problem for me. Incredible solution.

Paleobull
西班牙
3年多 人在使用应用
Aheadworks已回复 2022年6月30日

Hi Paleobull,

Thank you for the feedback!

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Kind regards,
Langshop team

2022年2月10日

The upgrade to Version 2 has been a total disaster for us. We can no longer use our export/import app Matixify. Trying to download our products using their export/import feature and it is estimating it will take at least 48 days to complete. So far it has been running for 4 days. We now have to get a new and better language app.

BatteryClerk.ca
加拿大
接近3年 人在使用应用
Aheadworks已回复 2022年2月17日

Hello!
We've tried to contact you regarding the issue, but didn't get a response,
Could you please check our e-mail and let us know about your decision?
Thank you in advance!

2022年8月3日

Very little support. The translations to spanish were poor and we had too many edits that it wasn't worthwhile. Moreoever, once we deleted the app, it screwed up checkout of many of our products. They were unable to provide a full uninstall and told us to hire a web developer to fix their broken app. I was shocked this app is still on shopify app store.

bighammerwines.com
美国
大约2年 人在使用应用
Aheadworks已回复 2022年8月17日

Hi bighammerwines.com team !

We are very sorry that you have bad experience while using our application.
Please note that our app offers different ways to translate the content, but not only the machine translation, like DeepL and Google PRO integration, and an opportunity to order the translation from the Agency Translation.
Also, we already figured out with you and Shopify support, that it was not our app which screwed up the checkout page. From our side, we've provided you with the guide how to fully remove our app from the store.

Once again, please accept our sincerely apologies for all the inconveniences you have faced with.
We hope you could get back to us via email, and we can come to an agreement on this matter.

Best wishes,
Langshop team

编辑时间:2022年6月29日

This software is quite expensive but the service is poor. most cases no working well and answers always like machine, you have to spend a lot time to learn and ask and wait by yourself.

Daytrends
香港特别行政区
接近2年 人在使用应用
Aheadworks已回复 2022年6月30日

Hi Daytrends store admin,

Thanks for sharing your feedback!

It's really sad to know that you had a negative experience with our application and service.
We apologize that our service did not satisfy your expectations. Your feedback helps us do better.

Please feel free to reach out to support@langshop.app or LiveChat with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us a chance.

Kind regards,
Langshop team

编辑时间:2023年7月29日

*** UPDATE : They say that their customer service is available 24/7, but since I've left this review, they've removed any chat/support contact button from my account, as revenge. Considering the fact that you cannot do any change without the help of customer service, based on this non-user friendly app, I'm telling you, DO NOT CHOOSE THIS APP.
Made one of the biggest wrong decision by choosing this app. Now most of my translations is stuck with this app, and if I were able to read the reviews before, I would have chosen differently. Been using this app for about 6 months. EVERY time we want to update anything, because the software is the opposite of user-friendly, we have to ask customer service, who respond 50% of the time, and when they do, they usually tell you that there's nothing they can do on their end, so you should just figure it out yourself. If you want to bulk edit more than 5 products, you need to use their import/export feature, which takes about 5-7 days to import, and 5-7 days to export. So hopefully you're in no rush, because it will take a decade to get your bulk changes in place. Every time you change something on the main version of the website, you'll have to go directly into your website code, to figure out where it's precisely located in the code of your theme, to then locate it in their app. There's no way to just type a word and they will tell you where the translation is - almost need a degree in computer science to get this working. I've received threat of removing the app if I left a bad review, which I'm doing anyway, since I'm fed up with everything. Also why you won't see a lot of negative reviews - they will remove any of your content if you leave a negative review of their app. Do yourself a favor, and don't choose this app, there's a million other one, and I wish someone would have told me this before I choose this one.

Koop
加拿大
大约1年 人在使用应用
Aheadworks已回复 2022年11月21日

Hello Koop Team.
Our team is really sorry to hear about your experience and that you were let down by our app.

We sincerely regret that this trouble made you doubt the quality of our application and service in general. We try to do our best to improve our customers' experience!

We strive for excellence in customer service, but it’s clear we missed the mark in your case.

In case any questions will occur- feel free to contact us in our chat or email Our support service is available 24/7 and always glad to assist

Best regards,
Langshop Team.

编辑时间:2021年11月7日

We are very sorry that this is not the update that you expect, but we were very angry about something that happened to us. We ALREADY had this application installed under the STANDARD plan and with the Flow Translation option AVAILABLE. Well, months later, we decided to install this application in another shop to make a migration and now, in the new shop, we NO LONGER HAVE THE FLOW TRANSLATION option AVAILABLE. They force us to upgrade our account. Ridiculous! We have explained to technical support not once but TWICE that we ALREADY HAD that option enabled in our previous account under the STANDARD plan and that, due to the migration, when installing the app again it no longer appears, being under the same STANDARD plan. Sure, they have offered us a 20% discount but... What's the point if that makes them withdraw the functions? We had been with the app for MONTHS in the other shop and, surely, their policies changed and they decided to start charging for something they did NOT charge for before. And I accept that. But what is not acceptable is that a customer who ALREADY HAD THE APP INSTALLED previously with certain conditions, loses all rights because they simply had to migrate the shop. Of course, that is not an intelligent way of building customer loyalty. Good luck!

The Lord Of The Bubbles
墨西哥
9个月 人在使用应用
Aheadworks已回复 2022年7月1日

Hi!

Thank you for your feedback. We’re sorry you had a bad experience while using our application. We'll strive to do better.
Likewise, we apologize that after the upgrade, our app do not satisfy your expectations anymore.
Here is the list with all the features available for each plan https://langshop.io/pricing

Hope one day our app would be able to satisfy all your needs!

Kind regards,
Langshop team

2020年2月11日

It may have been because of the theme I was using but this app slowed down my site and when I removed it, it was still showing up at the bottom. So I had to remove the copy of the theme it was installed on and start over. Also, it didn't translate over anything for me

Faith and Beauty Boutique
美国
大约1个月 人在使用应用
Aheadworks已回复 2020年2月11日

Hello. Thank you for your review. We are really sorry to hear that you had such a negative experience with the app. I'm sure our support team would have sorted out the situation with the Theme and translation. If you are still interested in making your store multilingual, please contact us at support@langshop.app or via live chat at https://langshop.app/contact/store-owner (by clicking on the 'chat with us' button). Also, I'd like to assure you that Langshop doesn't make any irreversible changes. It creates a copy of the theme to apply all changes to it, so you can at any time come back to the original theme that you used before installing the app. And even if the original theme is removed, there's a possibility to remove Langshop code from the translated theme. You can find more information at our uninstall guide: https://help.langshop.app/collections/delete-langshop or we can help you with this process if you contact our Support Team.

2021年8月26日

Worked well for a few weeks, and then one of our entire languages disappeared including all manual translations. Developer denied their being any bug although we showed them screenshots and didn't provide any constructive support or help afterwards, waste of time and effort. Wouldn't suggest this app unless you want to risk losing data.

Hopant
香港特别行政区
17天 人在使用应用
Aheadworks已回复 2021年8月26日

Thank you for your review. Let me tell you that Langshop can't lose any translation. All the translation removal tasks could be launched only manually. Please, contact us back as soon as possible via support@langshop.app or our LiveChat - https://langshop.app/contact/store-owner#Chat, so we can provide you with our assistance regarding this case. We will do our best to find a solution for you.

2022年6月5日

いつもエラーが起きます。
1ヶ月して改善しないようでしたらお金を払うのをやめようと思います。
問題が起きて質問をするコーナーでも解決策のある返信をもらえず、簡単にリフレッシュしろという返答のみでした。
本当に使いづらいですし、このままエラーが起こり続けるようでしたら、使用を停止します。

KiZen
日本
11天 人在使用应用
Aheadworks已回复 2022年6月30日

Hey! Just noticed you forgot to update your review after the issue had been resolved :)
Thanks for your cooperation and help!

2020年5月20日

Very bad experience, as after installing the app, customer support asked for staff account to see why the new version is not working, but i found later that a change in the HTML code of the original theme took place, so when i uninstall their app, i found the original theme text is completely flipped, and then i found the piece of code added for this reason, if it is intentionally or not, in all cases they should get my permission for any code change, also when i uninstall the app they should tell me and answer me that they changed the code

Ideasgym Store
埃及
9天 人在使用应用
Aheadworks已回复 2020年5月21日

Hello. Thank you for your review. We are really sorry to hear that you had such a negative experience with the app. I'm sure our support team would have sorted out the situation with the Theme. Please contact us at support@langshop.app or via live chat at https://langshop.app/contact/store-owner and we'll do our best to improve your experience with us.