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The app usually works flawlessly but after switching to a newer Shopify 2.0 theme I had an issue where the page I was building worked in the page editor itself but after publishing it and checking the live site nothing worked. I went to the support chat bubble and within seconds Duke answered and corrected the issue. I was not only pleased that he resolved the issue but also answered on a Sunday. Thanks Duke!!!
Dear,
I'm Duke from support team. Thank you so much for your kind words.
It's our top priority to provide excellent customer support. If you have any more feedback or suggestions, feel free to share them with us. We appreciate your recommendation and look forward to serving you even better in the future.
Best regards,
Duke | Customer Success Team
The chat support people are very helpful. :)
Chat was off the chain good and got me everything I needed!! Videos were the best tool. I'm not a coder by any means and the videos sent me step by step what needed to be done!! I loved it!
Dear,
I'm Sophie from Layouthub app.
Thank you very much for taking the time to leave this truly meaningful review. We are fortunate to have your trust in using our products. We hope to continue to serve you in the future.
That is a great motivation for us to keep trying every day. Don't hesitate to contact us. We are always ready to support you 24/7.
Best regards,
Sophie | Customer Success Team
The customer service team is amazing; they are thorough and assist with every single detail or issue that you have.
Muy buena solución para landing pages y muy buen soporte por chat, hasta me hicieron unos cambios en la plantilla para poder usarla.
Hi there,
It's Dominique here from Layouthub support team, thank you for spending time leaving us a meaningful review, please don't hesitate to contact anytime you need support, we're there 24/7.
Best regards,
Dominique
good app!!
Dear Hoang Thien,
I'm Cass from Layouthub app.
Thank you very much for your kind words. We are so lucky that you trust us to use our products.
That is a great motivation for us to keep trying every day. Don't hesitate to contact us. We are always ready to support you 24/7.
Best regards,
Cass | Customer Success LayoutHub Team
Great app for an online store, with great customer service,very fast and helpful. Definitely recommend this app !
Hi Silvia,
Thank you very much for your kind words. We are so lucky that you trust us to use our products.
That is a great motivation for us to keep trying every day. Don't hesitate to contact us. We are always ready to support you 24/7.
Best regards,
Cass | Customer Success LayoutHub Team
Sophie was very knowledgeable and patient with me as I asked her one question after another. She took the time to let research and then get back to me and let me know with instructions or videos on how to resolve issue. Her patience gave me the mind to continue on to get online store up and running as soon as possible and I thank her for being responsive and not allowing our conversation to get dropped into the oblivion..:-). Thanks so much!
Dear,
I'm Sophie from Layouthub app. Thank you very much for taking the time to leave this truly meaningful review.
That is a great motivation for us to keep trying every day. Don't hesitate to contact us. We are always ready to support you 24/7.
Best regards,
Sophie | Customer Success Team
Very good Must use apps
Easy to work with without coding
Dear,
I'm Duke from support team.
Thank you so much for taking the time to leave us a rating!
We truly appreciate to know that you had a positive experience with our product/service.
If you ever have any feedback or suggestions, feel free to share them with us. We're here to ensure your continued satisfaction.
Thanks again for choosing us!
Best regards,
Duke | Customer Success Team
Wow this app is bad. I would love to give it zero stars but their support is good. But support can only be so good when the app doesn't work at all.
My suggestion: Just call the app "500 Server Error", would be more honest.
The good news is that I should get refunded, so maybe you will have a better experience (you have a week to ask for refund, so try it quick)
Hi there,
First we are very sorry for your bad experience with the app.
Regarding the error 500 issue, this is an issue related to our server and it disrupts the use of the application. We fixed the issue shortly and the service is now operating normally from February 8, 2024.
Regarding refunds, currently all payments are processed by Shopify and the Shopify system charges your money so we cannot refund. To receive a refund please send us an invoice for your payment for the app and you can check it at Settings -> Billing -> Bills https://prnt.sc/Y7yRXbnVV-9T. Please contact us via email support@layouthub.com and send us the invoice.
Thanks and again we are very sorry for your bad experience with the app.
Best regards,
Anthony | Layouthub support team