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Every time I use the app, it automatically edits the THEME.LIQUID and it makes all the sliders on the homepage looks wrong. I tried contacting the support team to let them know the bug almost a year ago and never got a reply. I used the app again today and it did the same. I understand apps can have bugs, but at leat have a support team to address the issues.
Hi there!
I'm terribly sorry for the unwanted inconvenience. But please keep in mind that the majority of apps downloaded via the Shopify add some shortcode into that file so the app can work. Regarding your situation, I've checked your old messages and it seems you've contacted us back in 2020 regarding the "editor showing blank page", which got fixed. There is nothing involved in Homepage issue. Can you please give us a chance to take a look and help you solve that issue? We'll try our best to help you. Our whole team is waiting for you and ready to help at all times. Your understanding and cooperation is highly appreciated.
Hope hearing from you soon!!
I love that they have a lot of great templates. If you need help, they help you and are really nice!!
Olivia was amazing and very quick with responding and helping me i do appreciate the patience and understanding. 100% recommend for new users
I installed this app to help me with building good product pages , this app is very user friendly but when I got stuck with something I contacted to live Chat where I got the help of Andy, he is very helpful he quickly understood and fixed my problem. i am very happy with there support team.
Easy to use app with great instant support! Includes heaps of pre-designed layouts that you can easily edit & make your own which I find so helpful seeing as my eye for design isn't all that great.
recommended
Excellent service! Their service responds's very quick! the function design make more possibility for different collection style
I used this app to build a separate page of my Collections. It was great , having various design options and was quick to build it. I am really happy with the services they are providing, the assistance whenever you are stuck.
Emily from Layout Hub has been so wonderful helping me adjust settings and details on my web page, so very fast and efficient. Thanks Emily
Do not install this app. Every time you change or update your theme all the images will go missing, leaving you to rebuild all of you pages. The support team responds with "Sorry for the inconvenience" - Not willing to assist at all. Literally the worst app in the store. I would highly recommend NOT using this app.
I'm Dilys from LayoutHub support team. I'm really sorry for everything that made you unhappy with our app. We are always trying to improve our app to make sure customers have great experiences.
At the time you gave us the review, we felt so thankful because you still gave us chances to support you via live chat. About the images, we store them in your published theme. If you change the theme, please don't remove the old theme to make the images work well. This is a big lesson for us to improve everything to serve you better and I really wish that we will have more precious chances to assist you in the future.
Please don't hesitate to let us know if you have any questions or need our support. I wish you all the best!