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a great app and a amazing customer support. I had some issues and got help in a heart beat! Thank you so much!
This App is really well structured and the support was very helpful. Everything is perfect thus far!
If I could give this a zero rating I would. We wanted to test out the app, and while we initially found it somewhat helpful, our shop speed seemed to significantly be reduced with the templates we did implement. Then with recent functionality updates in our Shopify theme, we no longer needed to rely on the few pages we were using. Admittedly, given we'd used it very little initially and then weren't applying any of the templates after our theme upgrade, we should have just removed it right away. Then we got hit with the yearly auto-bill without any notification. Within a few days of the yearly renewal we asked about receiving a pro-rated refund. We were advised to downgrade to the free version, which we did immediately, and that someone would be in touch about a refund. When the billing team member reached out we were told that if we had canceled within 30 days we could have gotten a refund, but as we had not just signed up (because this was an auto-renewal, not a 1st time billing cycle) that they would not refund us even though we hadn't been using the app. The reason they gave... "Please understand that we also need to pay for support, system maintenance & a ton of other costs to keep the app running." So basically, they want you to pay for a platform that you are not using. They also put the blame on Shopify for not notifying about the impending auto-renewal and said Shopify is responsible for the billing. I initially pointed out that the policy was ridiculous as we were in fact within 30 days of the current billing cycle, and I have since responded with details Shopify provided regarding app developers control of billing/reunds, and Layout Hub has not responded. So do not sign up for a yearly plan unless you have tested the app fully and know you will utilize it fully because you will not get a refund if you decide after a couple of months (or when you realize you've just been auto-renewed) that you are not getting enough use out of the app.
Very simple to use, and nice assistance. They can support you very quickly and efficiently. Recommended!
Not hard to use and great customer service. I highly recommend using it to create additional pages.
Their customer service is Outstanding, Excellent services. Dilys has helped a lot while I facing any kind of problem in doing my pages. Never met such kind and helpful customer service, especially that beautiful inside and out. Supreme!
I am not technical so I am searching for apps that can help me built a webshop that still looks good but is easy for me. Layout hub is super easy to use for me, it is simple but with many options! If you want something changed or different you can contact them and someone responds super fast! I would recommend this app for everyone!
The support is fast and great. Ruby hopped in and made changes that were needed :) This is a great app
The app is great and very intuitive. It allows you to build a really polished website in a very simple and time-efficient way. Even better (and more important) than the app is the customer service. Any question, big or small, or one of custom request has been taken care of with care. Their teams expertise and attention to detail is amazing. The cost of this app is more than paid for by how awesome the support is. I have used other builders for shopify and this is the best one I have used by a long shot.
Support is very friendly and helpful. Also, it's very easy to edit pages. Reasonable price too! Keep it up!