LDT Digital Downloads & Ebooks

Increible, muy bueno todo, lo que si me gustaría que agregaran en un futuro, no importa si sube de precio el servicio, es que coloquen la función de bloquear archivos a clientes que se quieran pasar de listos descargando los archivos en diferentes direcciones IP, que basicamente pasen los archivos a otras personas, seria perfecto eso.

The LDT team has been incredibly helpful. Cade responded quickly, explained everything clearly, and helped resolve a billing issue with professionalism and care. The app works great for managing our printable downloads, and their support makes a big difference. Thank you for the excellent service.

Bonnie was a great help, very efficient and solved technical issues very swiftly :)

Muy fácil de instalar y usar. Su plan gratuito es magnifico, no da problemas y muy ágil. Yo la recomiendo a todos los que tengan productos digitales en su catálogo

They haven’t been able to fix one of the major issues for at least a year now. If a customer purchases 2 or more large files, the download simply fails — they can’t download the files, so they think they’ve been scammed. This has caused a huge amount of unnecessary work, as well as numerous PayPal disputes and Stripe chargebacks, because customers aren’t receiving the products they paid for.

I’ve reported this problem to support about 15–20 times, but they keep giving vague answers without any real solution, insisting that everything works fine on their end. The last time, they managed to figure out that the issue mainly occurs when customers try to download multiple files at once, and their “solution” was to tell me to disable the “Download All” function — meaning customers would have to download each file individually. That is absurd, and it’s not a solution at all.

I expect a real fix for this issue, because it’s been a year with no resolution and I’ve already lost hundreds of dollars because of it. I’m also requesting some form of compensation, as the app hasn’t been functioning properly for an entire year — and since we’re talking about around 4,000 files, migrating to another app would be an enormous amount of work.

So far, everything has gone well.

hasta el momento el plan free muy bueno, esperando a que suban las ventas para subir de plan!

Excellant app and wonderful support executives, very helpful by nature. I requested them for a feature and they did. Best app and best team, highly recommended

good.

I really like this app, and it's run by a very responsive and responsible team. Bonnie and Cade were my most recent customer service agents, but all have been stellar. They take suggestions to heart, and more than one of my suggestions have been implemented which makes a customer feel like their input is important. It is flexible and easy to use. Definitely one of the best Digital Downloads Apps on Shopify!