レビュー (644)

総合評価
4.4
評価レベルごとの件数
  • 評価の80%は5つ星です
  • 評価の7%は4つ星です
  • 評価の1%は3つ星です
  • 評価の2%は2つ星です
  • 評価の9%は1つ星です
2015年11月23日

I used this app for several months and had a really terrible experience. I needed some help setting it up and emailed back and forth with support. They confirmed that it was all set up correctly. Then I noticed that affiliate sales were occurring but sales were not being correctly attributed to the affiliate. I called support, emailed, live chatted, etc and no one would help me. Emails were not responded to in a timely manner. At a certain point, I got frustrated with the lack of a real human being to speak with on the phone. I put in request after request for a phone call, knowing that one 15 minute phone call was probably all that was needed to correct the settings for my affiliate program. I left voicemails and no one ever called me back. I emailed requesting a phone call and no one ever called me back. I live chatted and requested a phone call and was told that my request would be logged and someone would call, but no one ever called e back. Finally, in complete frustration, I emailed and said I would need to cancel my account if no one would speak to me over the phone regarding my issue. The next correspondence I received was 2 days later, informing me via email that my account had been closed.

I am not an unreasonable person. All I wanted was to talk to support about the problems with my affiliate program, which was never set up correctly. The experience with LeadDyno was incredible frustrating. I reached out directly to Adam Jacobs several time requesting a quick phone call and that request was never granted. I understand people being busy, but the lack of support was truly inexcusable. If they don't care about their customers, I don't see how they can be successful as a business.

I highly recommend you look elsewhere for affiliate software, as we are doing now.

Provenance Meals
アメリカ合衆国
アプリの使用期間:8ヶ月
編集日:2016年10月17日

*** UPDATE October 2016 ***

After we wrote the original review, the LeadDyno team contacted us (Adam). They promised us a full refund.

That was the 22th of September, and today (17th October) we still have NOT got our refund.

And by the way... They haven't answered our last 3 mails, reminding them about our refund...

So therefore it is now 1 star...

We do NOT like the way LeadDyno do there business...

*** Original review ***

The system works..!

BUT the price is WAY TO HIGH!

We use it only with our own affiliates that we create, so with 1 - 5 affiliates and a price on $249 (because we have a lot of visitors) is not what we want...

Now we use another app where the price is $16 for 50 affiliates and NO "visitor limits".

Danish Skin Care
デンマーク
アプリの使用期間:7ヶ月
2017年8月2日

The pricing policy is based off of website traffic regardless of affiliate traffic or transactions. It's foolish.

Dopeboo
アメリカ合衆国
アプリの使用期間:4ヶ月
2017年5月31日

The customer support truly sucks at lead dyno, there plugin to shopify slows down the site significantly, google speed test and webpagetes.org. We are a decent size company and have a lot of traffic and need to be optimized. We decide as per there recommendations we would have to hard code the scripts on the site to help with the speed. So we did that , no help from them , they pass the buck back to us. And now we have affiliates who are using coupon codes and they codes are being applied in shopify, but lead dyno is not recording the transactions for the affiliates, and now they want me to take screen shots , of WHAT? its their soft ware. Also customer support is the absolute worst, takes weeks to get back to you and you have to complain on live chat to even get a response in a day or 2. I really wanted this to work but again let down by false advertising.

Isolator Fitness
アメリカ合衆国
アプリの使用期間:4ヶ月
2017年10月19日

so far my integration is really poor its doesnt track the leads and sales from the affiate. athough shopify can tell it comes from the affiliate campaigns.

poor customer service, limited hour of working and answering in delay and dont answer question try to schedule a call in delay. dont have time for such high management it should be more effective moving on to testing another integration

La Solderie
アメリカ合衆国
アプリの使用期間:3ヶ月
2017年11月21日

I've not used the app much because I didn't have any active affiliates, but I didn't really have much trouble with it. So the app is fine, but the people managing it are not. Be very careful when you go for the trial. You will not be able to find out what your remaining trial period is without having to email them, so it's extremely easy to leave it too long and incur a charge. I spoke to support, and apparently you cannot cancel your account on your own too without emailing them. This is ridiculous and not to mention, extremely unethical.

Even so, I've managed to cancel my account from the dashboard, before my trial period ended. So let's see if it works.

Needless to say I have also reported them to shopify.

PS: It doesn't make any sense for me to pay extra just because I managed to get more traffic on my own. Their monthly plans are based on the website's traffic, and the prices are ridiculous.

Sterling Luck
シンガポール
アプリの使用期間:3ヶ月
編集日:2019年1月23日

Ask them for one simple task - Import the CSV file with our affiliates information in it and that took more than 2 months and still not resolved.

Simply asked them to Mass Email our affiliates their dashboard link.
Charged for 2 months of usage for more than $29 since we have more than 1000 visit a month.

Not worth it, we uninstalled. do not recommend

VITAE APPAREL
カナダ
アプリの使用期間:2ヶ月
編集日:2016年4月18日

worst app ever.. never worked well, placed too many tickets with late answer, everything was complicated since the beginning, I had to chat with someone in the company every time... at least Jennifer (the girl in the chat) was nice.
Zero start for me

Buglet
アメリカ合衆国
アプリの使用期間:2ヶ月
2015年4月15日

This app has a lot of tech issues. Nothing works right. Don't waste your money on it...

Butler Hair Bundle Supply
アメリカ合衆国
アプリの使用期間:約2ヶ月
2020年6月3日

It has a fairly easy one click install on shopify, but unless you have only one product on your entire store, this is not for you. Does it create an affiliate dashboard, yes. But if you actually want your affiliates to have a good user experience (setting up their affiliate links for the products they like on your shop), the user experience is horrible. You have to activate SubID and then you have to send the link to the SubID page where your affiliates then create their links. It's not even linked to from the main dashboard. ? It's already hard enough to get affiliates who have a big reach to work with you, let alone trying to get them to remember to go to the SubID page to set up their links. Not a very sustainable solution. Support did exist, but emails took around 3 days to respond. Not angry, just being honest as a real business owner. Improve your user experience and maybe we'll come back. :)

Blickenstaffs Provo
アメリカ合衆国
アプリの使用期間:約1ヶ月
LeadDynoが返信しました 2020年6月4日

Hi there! I'm sorry to hear that you didn't enjoy our service! LeadDyno tries to keep the affiliate/influencer experience simple and straight to the point. We, therefore, shy away from the advanced features you've mentioned. There are other affiliate management platforms better suited for such complex setups (a lot more expensive). We do respond within 24 hours and issue resolution can take a few days depending on the issue. Best of luck to you and your business!