レビュー (635)

総合評価
4.4
評価レベルごとの件数
  • 評価の81%は5つ星です
  • 評価の7%は4つ星です
  • 評価の1%は3つ星です
  • 評価の2%は2つ星です
  • 評価の9%は1つ星です
編集日:2018年7月5日

The App generated any sale !! that's all

Skytoddlers
フランス
アプリの使用期間:約1ヶ月
2021年10月4日

Don't know how you guys are leaving this a 5 star review. Legit you are paying them free money when generating traffic from other sources. Our primary source of traffic is facebook and youtube ads and these guys keep asking us to upgrade to their higher paid plans (basically taking credit for the traffic). We only generated 20 visitors maybe? From affiliates, which isn't a big deal however asking us to continuously upgrade is ridiculous. IF you want a program to give free money to this is perfect for you. However if you are smart stay far away from this ridiculous app.

Heimdall's Workshop
アメリカ合衆国
アプリの使用期間:約1ヶ月
LeadDynoが返信しました 2021年10月4日

I'm so sorry to hear about your experience with LeadDyno. Our structure has remained the same since 2014. We're happy to meet and talk through our affiliate marketing pricing model and how LeadDyno can bolster your affiliate program.

2016年11月18日

Interface isn't very user friendly. Don't see much utility with this app. Do not recommend!

Cali Fit Tees
アメリカ合衆国
アプリの使用期間:約1ヶ月
2019年8月14日

very highly priced, also never got a single revert on all there email ids, many of them bounce back, there was also a scheduled email from bret owens the co-founder saying they would give a free 2 months subscription. the mail i reverted was bounced back. the number shared as personal number in mail is actually a help line with long waittime.

weavewell
インド
アプリの使用期間:28日
LeadDynoが返信しました 2019年8月14日

Sorry to read about your frustrations with our service. Pricing isn't set in stone and can be discussed. We have yet to turn a customer away because of pricing! Returning customers do get a 60-day free trial as a courtesy. You can request this from support@leaddyno.com. For calls, we use a booking system. You can book a time that works for you at leaddyno.youcanbook.me.

2019年4月26日

I just installed and I am trying to configure... I don't see anywhere that I can open a chat session for help?

Donald Trump Store USA
アメリカ合衆国
アプリの使用期間:27日
LeadDynoが返信しました 2019年4月26日

Hi there. You can find our livechat bottom left of our app and bottom right of our website. We have chat availability around the clock Mondays thru Thursdays and 16 hours a day Fridays, Saturdays, and Sundays. You can always email support@leaddyno.com if livechat is offline while you need assistance. Have a great weekend!

編集日:2020年6月18日

Awful. I set this up and had 3 or 4 affiliates start up, one in particular had noticed a few sales that hadnt tracked to her, I emailed customer services and they were honestly the most useless CS Ive ever used. Take 2 days to reply and then the reply is absolutely useless and not even relevant to my query. They told me sometimes they have problems with affiliates using Facebook but that this wasnt an issue in my case, I asked WHAT IS THE ISSUE THEN? And have been ignored since. I put a lot of effort into setting this up so really wanted it to work but my affiliates think im trying to scam them, it keeps happening! Shopify track it as coming through the affiliates link, but for some reason Leaddyno (the people I pay to track them) cant manage to. They literally have one job! So I now have to go through every sale on Shopify to track them myself and manually add the commissions. This is taking hours, I took over £2000 in sales just yesterday from a site with an average order value of £25 this is a lot of orders to go through when Im paying for a service to do that for me!

If you sign up to these, you will lose time, money, and very probably youre affiliates who will lose trust in you when they realise they have had loads of sales go in that haven't tracked

Edited to add that I dont know how it is my settings when its only one single affiliate that is affected, she hasnt altered ANY settings and neither have I. I actually came back to remove this review because although its true, I felt harsh. I saw the response and now its staying cause that is an outright LIE! This app is most definitely NOT solid! Shopify tracks the sales, Leaddyno doesnt. How is that my settings? They have the lead dyno tracking affiliate on the shopify order page

Not helpful at all that you refuse to accept any responsibility and just blame your users. Also, what do you mean I need to give you time? I gave you two days to reply, you replied and said a lot of your users have issues if their affiliates try use Facebook, but that wasnt the issue for me. That was it. No more reply for almost a week, until I wrote this review

Rebel Beauty
イギリス
アプリの使用期間:27日
LeadDynoが返信しました 2020年6月15日

I’m sorry to hear about your experience with LeadDyno customer service. Over the past few weeks we made some major changes to our support team and removed a long time support manager. Their previous response to your experience was unacceptable and for that we apologize. Things should be a lot better moving forward. 

We have been on Shopify since 2014 and take a lot of pride in our product. We have invested a ton of effort into making our Shopify tracking integration rock solid, including some advanced integration with Shopify’s systems that prevent adblockers from interfering with our tracking. With that said, there are fringe cases where things aren't setup correctly or weird things that happen due to the affiliate modifying a link or some other strange technical issue with the setup. It is complex and there are a lot of variables. When that happens, we do need to troubleshoot and it may take a few days. Since our change in staff our response times have been speeding up and are doing our best to offer a better service.

2018年7月24日

Where do I begin.
Unfortunately this is the only app that we have used via our Shopify website that we are extremely displeased with. Customer service is extremely lacking and we have not once received a return response to our emails or customer service issues with each time the customer service rep continuously stating that she would place our ticket in 'urgent' status. We were contacted by our affiliate who brought over 9000 visitors in a matter of a week and noticed that her commissions were extremely inaccurate, which we agreed. So, with all of the orders that we must process this week alone, we now have to configure, manually, how much her commissions should accurately be. When I reached out to Adam, I'm assuming the creator, he misspelled my name, which is something I make sure to never do when speaking with a customer, but then our customer service record speaks for itself with over 1100 (5 star reviews) unsolicited. Some tips that may help. Hire someone to create professional how to videos. Train customer service staff to be able to answer the most basic concerns such as commissions, email requests and the likes, answer emails in a timely manner, when responding with a basic response email that perhaps has been copied and pasted, spell the customer's name accurately. I will also notify Shopify of our extreme disappointment with this app which they take into consideration especially with our company being in their top 5% of sales. We installed this app perhaps a week ago and it has been the absolute worse of any Shopify App that we have installed. It was a complete waste of our time as well as an inconvenience to our affiliate and our staff who has to configure the commissions manually now. Unfortunately, this app receives 1 star from us.

All Things Onatural
アメリカ合衆国
アプリの使用期間:24日
2015年9月10日

Very very poor customer service. Will out right ignore. Tries to bribe you to leave good reviews by extending free trial. Links do NOT track all visitors and failed testing.

American As F Ck
アメリカ合衆国
アプリの使用期間:21日
2019年7月22日

We signed up for the Free Trial and Customer Support - aside from some seemingly automated follow-up emails - has been poor. In fact, responding to the emails has not been possible because the links in those emails have not worked. Online chat has crashed and no follow-up was made regarding this.

Calls to Telephone support (4 days ago) have gone to VoiceMail and a Call Back has not been received.

An email was sent up for Booking a Phone Call. The links in the email did not work. An email was sent (3 days ago now) explaining this and there has been no response yet .

White Lion Athletics
カナダ
アプリの使用期間:14日
LeadDynoが返信しました 2019年7月22日

Sorry to read about your frustrations! Not sure why you're having so much trouble with the links as none of our other customers are experiencing these issues. Please email me directly at adam@leaddyno.com, and we'll get on the phone to sort out your problems.

2019年12月12日

WORST CUSTOMER SUPPORT EVER!!!! In my entire life i have never seen something like this. This company is an embrassement compared to anyone who ever built an app for shopify. It has been over a week trying to get a response for the set-up wizard. This Adam Jacobs is harder to contact than the president of the United States. How busy can one man be when his job is to answer customer questions. Not only this, but Diedra Stark, the girl on the chat, claims to have put my ticket in "top priority" and I have still not received an answer. I had heard very good reviews about your app's usage, but the disrespect from your customer support is the reason i will never want to use this service or recommend it to anyone.

limlim-official
カナダ
アプリの使用期間:14日
LeadDynoが返信しました 2019年12月16日

Hi there! Sorry to read about your frustrations! You can easily contact Adam at adam@leaddyno.com, If you rather have a call you can book a call with Lisa at leaddyno-lisa.youcanbook.me. All tickets sent to support are handled within 24-48 hours depending on the issue.