lexoffice Integration
Recensioni (284)
Restringi
-
In base alla valutazione
Update (2021/08): The app works now really well and all the issues I had before have been resolved. Customer e-mail support is excellent, sympathetic and very helpful. I find pricing too steep, especially for someone who needs the service mainly for the holiday season, like me. Also the feature for importing historical data is quite expensive. Otherwise I would give it 5 stars. ----- I installed the app to facilitate and automate my billing and accounting process. Unfortunately I ended up spending way too much time jumping back and forth between shopify and lexoffice and klicking through invoice drafts before the invoices are finally ready. Also there is no possibility to prevent the app from creating and saving a new customer for each order coming from shopify. This will eventually lead to a huge customer database in Lexoffice which I really don't need there. Last but not least it would be nice to be able to customize the invoice template for invoices coming from shopify. I would love if this app would be developed further and the issues above could be fixed. But since there is no way to handle invoices in bulk at this point, unfortunately I can't use this app for now.
Hello David, thank you for your honest review. I'd love to inform you that we addressed some of the issues, including the most important point of finishing the invoices.
It is now possible to automatically create invoices in lexoffice that are due and not in draft, saving a lot of manual work.
Cheers,
Dave
UPDATE (2020/05/31):
Hello David,
We would be very interested to know if your user experience has improved since your last review.
We have invested a lot in improving the app, especially in the last few months, and are also constantly developing our support so that everything runs even better and possible pain points are a thing of the past.
For this reason, it would be very exciting for us to receive feedback from you again on how your user experience has developed so far, in order to address further points if necessary.
Thank you in advance for your help. We look forward to your feedback 🙂
All the best,
Christoph from Eshop Guide 🖖
An English language would be a good addition. I would represent a minority but there are quite a few English speaking expats doing business in Germany. English would help greatly.
Hello Smileicon® Online store,
Thank you for your feedback. We have just checked several times if we have received any requests from you in our app support. Unfortunately, we have not received any request from you.
Did you contact us via the support button within the app or via email to lexofficeapp@eshop-guide.de? If not, feel free to send your request in the mentioned way and we will answer it directly and provide assistance and solutions.
We have also already checked why the imported orders were not transferred. All the orders contain an invalid tax rate within Shopify. Valid tax rates within the lexoffice platform are: 0, 16, 5, 7, 19. Please also note that lexoffice and the app is designed for the German market (German accounting integration).
It would also be great if you could let us know which support or support email you contacted instead to avoid support requests that do not lead to the desired goal in the future.
Thank you very much and best regards,
Christoph from Eshop Guide
Update May 18, 2021:
We hope that we could help you with our answer here and through our support and clear up some misunderstandings.
Of course you are also right that an English UI would definitely help some users, even if the app is aimed at merchants based in Germany. We will definitely consider this and thank you again for your helpful feedback.
Best regards and stay healthy.
Gute Integration, tut was sie soll und das zum fairen Preis. Und on top gibt es einen sehr schnellen und qualitativ hochwertigen Kundenservice!
I had a problem with the correct connection and capturing of receipts. They helped me quickly and without complications.
Diese App ist Arbeitserleichterung pur, alles läuft wie am Schnürchen! Zudem habe ich noch nie so einen guten Support erlebt (habe ein extra für mich gedrehtes Erklärvideo erhalten, da ich eine spezifische Einstellung vornehmen wollte). Weiter so! :)
Der Support ist Top. Wir hatten ein Problem mit der einstellung der App. Der Support war super einfach zu kontaktieren und hat sich schnellstens unser Problem angeguckt, wie auch das Problem, mit einem netten erklär Video, beheben können. Kann man nur weiterempfehlen.
App ist erst wenige Tage im Einsatz, funktoniert bisher sehr gut. Sehr guter Kunden-Support - schnelle Antworten und tolle Hilfe bei Problemen
Diese App erleichtert mir einfach alle meine Rechnungen, meinem Steuerberater zu überbringen.
Finde auch gut, dass ich direkt eine komplette Übersicht über alle Konten habe. Und sehr netter Support, mir wurde bisher immer gut und schnell geholfen. Vielen Dank
Lg
Sehr einfach zu benutzen und sehr sehr nutzlich!! Es hat unsere Prozesse schneller und einfacher gemacht. Eine Rechnung wird jetzt fuer jede Bestellung automatisch gemacht und wir (und unsere teuere Steuerberater) mussen fast keine Arbeit selbst mehr machen. Danke fuer den App!!
Und Support mega freundlich und schnell :)..
Für jemanden wie uns, der um die 4000 Belege im Jahr hat, eine halbe Katastrophe.
-der Datenimport macht seine Arbeit nur zur hälfte und das mit massiven Fehlern
-der Support ist nicht telefonisch, sondern nur via E-Mail erreichbar und braucht 3-6 Tage um zu antworten
-Sammelzahlungen können nicht gebucht werden sondern müssen einzeln mühsam zugewiesen werden.
Für uns bringt diese Lösung leider mehr Probleme als Lösungen mit, daher können wir es nicht empfehlen.
Für kleine Shops die nur mit PayPal als Bezahlung arbeiten ist das vermutlich eher etwas.
Update:
-Datenimport ist komplett gefixt - vielen Dank!
-Support hat sich um (fast) alle Themen gekümmert und die Probleme gelöst - vielen Dank!
= + 2 Sterne