LimeChat: WhatsApp Support+AI

We have been using LC for our Whatsapp requirements since a while now and we have seen them grow and utilise our feedback for improving their product consistently.

Having said that the one thing that set's them apart for us is the hand holding and proactive attitude that our PoC Sridhar has for us. He is available at our beck and call 24/7 and is just as invested in our growth journey as us. He has also taken the initiative for certain interventions for us infact.

All in all the account management has been seamless.

- Great Dashboard, Clean & Simple UI
- Hands on support, kudos to Mannan
- Complete suite for whatsapp commerce
- Helped us in conversing with our customers very efficiently and touchbase with them with campaigns and journeys
- New Features are rolled out frequently, team is always trying to better the product as per the current market needs

Great dashboard, super pleasant onboarding experience. The team has helped us understand each aspect in detail and has also been available for any and all queries!

Good product with all-round features and good roadmap for solving many use cases.

The limechat app is good, smooth, team is helpful. It is an all in one solution for customer support
The initial bot support encourages customer interaction until the agents get connected. Promotional side is good only if one actively engages in it(Broadcast,abandoned cart recovery or customer retention), it can bring in adequate ROI.
The accounts team is slow with replies and payment update.
Our trainer Ananya has shown more responsibility and solved issues when concerned teams are not responding