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The app is really great and the support even better ! :) Thank you very much Personalizer :D You do not have to hesitate !
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to helping you out.
support qui m'a aidé rapidement et efficacement, une app que je viens d'installer mais qui promet de bonnes choses, à voir sur la durée !
Very impressive set up and functions, well worth the price. Much better than the two other ones we tried. Anyone who hasn't tried Limespot should do so.
We appreciate your recommendation and hope you will continue using our app. Thank you!
I was skeptical about having any extra stuff hooked up to my Shopify store because I am pretty hesitant when it comes to new technology. However, I am thoroughly impressed with these guys. I haven't used it long enough to know if it is really going to drive up my conversion rates or not, but getting everything set up was super easy on my end, even when things got complicated.
One of the representatives, Reymond, helped get my recommendation boxes to not only display properly on my website so that customers can properly experience what LimeSpot has to offer, but they, and I am assuming their colleagues, went above and beyond and got the content to follow the same design layout, theme elements, and color schemes as the rest of my website, even though the theme I utilize through Shopify has specific custom CSS to make it happen.
The turn around on getting everything formatted properly was less than a day, and every interaction was prompt and curtious. I look forward to seeing how this app does for my store and growth, but so far they have won me over with their service and dedication to the customer- something that is not only taken for granted, but is also very rare these days.
Your review has made our day! Thank you for the kind words about Reymond in particular. We're thrilled to have you as a happy customer. Please let us know if there's ever anything we can do to improve your experience.
Very good support of the team ! they solved my problem directly, very nice app, very easy to use. Cool !
We really appreciate your feedback 🙏. Thanks!
wow i can't believe this is free.. i had some problems at first because it didn't look the way i want with my theme, but the customer support has gone far and beyond to customize just for my site.. and in very fast time too. This is amazing customer support.. now it's working great.. thanks so much
I highly recommend LimeSpot! The features on this app are very good, extremely user friendly and feature-rich. The customer support is also A+ on professionalism, helpfulness, informative and being proactive.
Thank you for recommending our app! :D
您好，我于昨天被扣了30美元，刚刚好过了15天试用期，为什么在不通知的情况下直接扣了我的费用，因为这个产品我不再需要了，这个店铺我也不经营了，我已经卸载了，请问如何退回费用，请客服联系我解决，谢谢您们
您好！ 得知您即将关闭商店，我们深感抱歉。 我们的客服已与Shopify取得联系，已向您退还$ 30。 之所以向您收取30美元的费用是因为，如https://www.limespot.com/pricing所述，您的15天试用期结束后，将收到第一张发票。 对于每月订阅者，将在30天的结算周期内重复开具发票。 得知无法解决问题，我们深表歉意，但是请放心，您会把钱退还给您。
Hi there! We are sorry to hear that you are closing your store. Our support team has reached out to Shopify to refund you the $30 already. The reason you were charged the $30 is because, as stated on https://www.limespot.com/pricing, you will be sent your first invoice when your 15-day trial period is over. For monthly subscribers, invoicing will be repeated in 30-day billing cycles. We are sorry to hear that it did not work out, but please be assured that you will get your money back.
Rubbish app. It screws around with your theme big time, and has a handy 'cleanup my theme' button once uninstalled which simply reinstalls the app onto your store without removing any of the code on your theme. This is incredibly misleading. It is also difficult to customise.
Really don't believe the 4.9* review...
I suggest you click on the 1* ratings and read through before you make a judgement on whether this will genuinely increase revenue or not.
I would have give you 2* because the support is good and you do try your best however:
1. I have uninstalled and all these carousels will not leave my site
2. that same bug still exists that I have reported numerous times
3. you can get a 'view recent product carousel' for free, or at least very cheaply, which will essentially do the same thing
4. you can get a cross sell app for free which I believe is bette rthan your super clunky and confusing one.
It COULD be a really good app, if:
a) you weren't greedy on pricing
b) it wasn't buggy
NOW I WOULD BE EXTREMELY GRATEFUL IF ONE OF THE DEVS WOULD PLEASE GET IN TOUCH AND REMOVE ALL THIS LIMESPOT JUNK OFF MY WEBSITE AS A PRIORITY!!!
Sorry to hear about your experience with our app and the confusion as to what our platform has to offer.
Although it is usually real-time, sometimes Shopify uninstall notification webhooks may take a few minutes to deliver to our servers. Hence the carousels may stay on your store for a short period of time before they disappear after uninstall. Once we received your review and our engineers looked at your store, the uninstall was already reflected and your store was clear of our components.
Our app is fully automated and AI-driven where we generate personalized recommendations based on shopper's activities, and preferences. It is much more than cross-sell carousels and recently viewed product carousels, but we understand that we failed communicating the value and will work hard on avoiding this in the future. You can definitely manually achieve some of the things with other simpler products, but being able to dynamically target your shoppers with the right products would definitely be more sophisticated than those.
As for the customization that you had an issue with, our app has a feature called Box Designer, where you can do all the customizations on our recommendation boxes. We strive to provide documentation and online material to enable our users to take care of their requirements in addition to our 24 hour support that is there to help our clients. That is how we have achieved the 4.9* ranking from more than a thousand happy customers.
On the last note about pricing, we hear our customers about this and are actually in the process of revising our pricing model to better match the needs of different kinds of stores, specially smaller stores with stricter budget. Please watch out for that if you are still interested in using our app in the future.